Customer Service Supervisor

Chase and Holland; Hessle; In loco; GBP 31.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days + Bank Holidays

Free products

Free parking

Opportunity to lead and develop a CS

Collaborative working environment

Descrizione del lavoro

Chase and Holland in Hull is seeking a Customer Service Supervisor to lead a busy team and uphold an outstanding level of service. You will oversee daily operations, develop staff, and collaborate with finance, export and commercial teams to resolve issues and improve processes.

The role requires strong communication, a customer-focused mindset and a track record in monitoring KPIs. It offers a structured environment focused on quality, service and continuous improvement.

Competenze

• Proven experience in customer service or similar role with supervisory duties.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem-solving abilities.
• Experience monitoring performance metrics and KPIs.
• Experience with invoice queries or export/documentation is beneficial.

Mansioni

• Oversee the day-to-day operations of the customer service team, ensuring a consistently high standard of service.
• Build and maintain strong relationships with customers, conducting regular calls and performance reviews to understand their needs and resolve any issues.
• Lead, coach and develop customer service team members, providing training, mentoring and support to drive performance.
• Monitor, report and maintain key business and customer service KPIs, identifying opportunities for improvement.
• Manage invoice queries, working closely with finance and commercial teams to ensure issues are resolved efficiently.
• Develop and maintain effective customer service policies and procedures, promoting consistency and best practice.
• Work collaboratively with internal departments to ensure customer requirements are met and service levels remain high.
• Ensure export and customs documentation is completed accurately and within required timescales.
• Champion a customer-first culture, taking ownership of challenges and driving continuous improvement across the department.

Conoscenze

Customer service leadership

Team leadership

Communication skills

Problem solving

KPI tracking

Descrizione del lavoro

Customer Service Supervisor - Hull - £36,000 - Fixed Term Contract 12 months

Great service starts with great people!

Are you an experienced customer service professional with a passion for delivering exceptional service and leading a team? Do you thrive in a fast-paced environment where building strong customer relationships and driving continuous improvement are key? If so, this could be the perfect opportunity for you!

We're looking for a proactive and customer-focused Customer Service Supervisor to lead a busy team, oversee day-to-day operations and ensure customers receive an outstanding level of service. You'll play a key role in developing your team, monitoring performance, resolving queries and working closely with colleagues across the business to improve processes and customer satisfaction.

If you're a natural leader who takes ownership, enjoys solving problems and knows how to bring out the best in others, we'd love to hear from you!

Package & Benefits:

• 25 days plus BH
• Free products
• Free parking
• The opportunity to lead and develop a customer service team
• A collaborative working environment focused on quality, service and continuous improvement

Job Title Responsibilities:

• Oversee the day-to-day operations of the customer service team, ensuring a consistently high standard of service.
• Build and maintain strong relationships with customers, conducting regular calls and performance reviews to understand their needs and resolve any issues.
• Lead, coach and develop customer service team members, providing training, mentoring and support to drive performance.
• Monitor, report and maintain key business and customer service KPIs, identifying opportunities for improvement.
• Manage invoice queries, working closely with finance and commercial teams to ensure issues are resolved efficiently.
• Develop and maintain effective customer service policies and procedures, promoting consistency and best practice.
• Work collaboratively with internal departments to ensure customer requirements are met and service levels remain high.
• Ensure export and customs documentation is completed accurately and within required timescales.
• Champion a customer-first culture, taking ownership of challenges and driving continuous improvement across the department.

Required Skills & Experience:

• Proven experience in customer service or a similar customer-facing role, ideally within a supervisory or team leadership position.
• Excellent communication and interpersonal skills, with the confidence to build effective relationships with both internal and external customers.
• A customer-focused approach, with strong problem-solving skills and the ability to resolve queries efficiently.
• Experience monitoring performance metrics, reporting KPIs and identifying opportunities to improve service delivery.
• Experience managing invoice queries or working with export and customs documentation would be beneficial.
• The ideal candidate will be a confident communicator, a supportive team player and a logical thinker who enjoys finding solutions. You'll lead by example, build lasting customer relationships and take pride in delivering an excellent customer experience.