Customer Service Executive

Confidential; Reigate; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Full training

Ongoing support

Friendly culture

Modern office

Casual dress

Career progression

Job summary

Confidential is seeking a Customer Service Executive to join the Reigate office on a permanent basis. You will be the primary contact for a portfolio of clients, building strong relationships and delivering outstanding service.

The role focuses on proactive client engagement, clear communication, and collaboration with cross-functional teams. Training is provided and a long-term career path is supported within a growing agency.

Qualifications

• Experience in customer service is welcome but not required.
• Able to build relationships with clients over the phone and by email.
• Confident written and verbal communicator.
• Organised with the ability to multitask.

Responsibilities

• Build relationships with clients over the phone and email.
• Act as the main point of contact for client enquiries.
• Provide exceptional customer service and support.
• Gather feedback and keep clients engaged.
• Maintain CRM records and update internal systems.

Skills

Relationship building

Communication

Customer service

Organised

Proactive

Telephone & email

Tools

CRM

Job description

Customer Service Executive Reigate Office Based, Permanent £25,000 - £28,000 per annum

Are you someone who loves talking to people, building relationships, and helping people through excellent communication and service? If so, this could be the perfect opportunity to kick start your career in a professional and rewarding environment. This is an exciting opportunity to join a growing business where personality, attitude, and ambition matter more than experience. Whether you are currently working in customer service or looking for your first professional role, this position offers full training and the chance to build a long-term career in a supportive environment. Our client is a fast-growing, award-winning digital marketing agency that is investing heavily in its commercial team. Known for delivering results-driven digital solutions, they are looking for ambitious, people-focused individuals who enjoy building relationships, delivering outstanding customer experiences, and helping clients get the most value from the services they use.

The role

This is a people-focused role where you will act as the point of contact for a portfolio of clients. You will build relationships, check in with clients regularly, answer questions, provide updates, and ensure every client has a positive experience.

• Building strong relationships with clients over the phone and by email
• Acting as the main point of contact for client enquiries
• Providing exceptional customer service and support
• Gathering feedback and ensuring clients remain engaged
• Working alongside the SEO team and provide performance reports and google rankings to clients
• Maintain customer records up to date on the CRM.
• Working closely with colleagues across different teams
• Identifying opportunities to strengthen client relationships
• Keeping accurate records and updating internal systems

The Candidate

We are looking for a confident and enthusiastic individual who enjoys working with people, thrives in a fast-paced environment, and is eager to build a successful long-term career.

• A people person who loves building relationships
• Confident communicator both written and verbal
• Positive with a can-do attitude
• Organised and ability to manage multiple tasks
• Keen to learn and develop your career
• Motivated by progression
• Comfortable picking up the phone and speaking to clients

What is on offer:

• Salary of £25,000 - £28,000
• Full training and ongoing support
• Friendly and supportive team culture
• Modern office environment
• Casual Dress
• The opportunity to build a long-term career within a growing business