Customer & Sales Coordinator

Confidential; Melksham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Free on-site parking

Job summary

Confidential in Melksham, Wiltshire, is seeking a Customer & Sales Coordinator to join a busy sales office. You will handle order processing, support the sales team, and provide a professional service to customers worldwide.

The role is 100% office-based with office hours, offering a competitive salary and benefits. You will manage CRM records, credit checks, and liaise with warehouse to keep orders on track, while upselling where appropriate.

Qualifications

• Experience in sales administration or order processing is advantageous.
• Organised and proactive with multi-priority skills.
• Customer-focused with strong relationship-building.
• Excellent communication via phone and email.
• Accurate with customer data and records management.

Responsibilities

• Process customer orders via email, phone, web and reps.
• Respond to enquiries and provide professional service.
• Support the sales team with administration and order processing.
• Manage pro forma invoices, follow up payments and credits.
• Keep CRM and customer records up to date.
• Set up new accounts and perform credit checks where required.
• Coordinate with warehouse to dispatch orders on time.

Skills

Customer service

Order processing

CRM

Attention to detail

Multitasking

Tools

CRM software

Office suite

Job description

Customer & Sales Coordinator
Up to 28,000 per annum + benefits
Melksham, Wiltshire
Permanent

Are you an organised, customer-focused administrator who enjoys working in a busy sales environment?

We are working with an established business in Melksham who are looking for a Customer & Sales Coordinator to join their team. This is a varied role supporting both customers and the wider sales team, with a strong focus on order processing, customer service and sales administration.

You’ll be an important part of the sales office, helping to ensure orders are processed accurately and efficiently while providing a professional and responsive service to customers across the world.

The Role:

• Processing customer orders across email, phone, web, sales representatives and online platforms
• Looking after customers by responding to enquiries, resolving queries and providing a professional, friendly service
• Supporting the sales team with administration, order processing and identifying opportunities to upsell
• Managing pro forma invoices, following up payments and processing credits and replacements
• Keeping systems up to date, ensuring customer records, orders and CRM information are accurate
• Setting up new customer accounts and carrying out credit checks where required
• Keeping orders on track, liaising with the warehouse to ensure they are processed and dispatched within the required timescales

About You:

• Previous experience in sales administration, customer service, order processing or a similar role would be advantageous.
• Organised and proactive, with the ability to juggle multiple priorities in a busy sales environment
• Customer-focused, with a natural ability to build positive relationships and deliver great service
• Confident and professional, with excellent communication skills across phone and email
• Accurate and detail-oriented, particularly when processing orders and maintaining customer information
• Tech-savvy, with confidence using CRM systems and other office-based software
• A team player, who is happy to get involved and support colleagues across the wider business
• Someone who takes ownership, uses their initiative and enjoys keeping things moving

What’s on offer?

• Salary up to 28,000 per annum (depending on experience)
• 25 days annual leave + bank holidays
• Free on-site parking
• Monday to Friday 9am - 5pm (with 30 minutes for lunch)
• The role is 100% office based