Sales & Customer Care Coordinator

Confidential; Melksham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Free on-site parking

Job summary

Confidential in Melksham, Wiltshire, is seeking a Customer & Sales Coordinator to join a busy sales office. You will handle order processing, support the sales team, and provide a professional service to customers worldwide.

The role is 100% office-based with office hours, offering a competitive salary and benefits. You will manage CRM records, credit checks, and liaise with warehouse to keep orders on track, while upselling where appropriate.

Qualifications

• Experience in sales administration or order processing is advantageous.
• Organised and proactive with multi-priority skills.
• Customer-focused with strong relationship-building.
• Excellent communication via phone and email.
• Accurate with customer data and records management.

Responsibilities

• Process customer orders via email, phone, web and reps.
• Respond to enquiries and provide professional service.
• Support the sales team with administration and order processing.
• Manage pro forma invoices, follow up payments and credits.
• Keep CRM and customer records up to date.
• Set up new accounts and perform credit checks where required.
• Coordinate with warehouse to dispatch orders on time.

Skills

Customer service

Order processing

CRM

Attention to detail

Multitasking

Tools

CRM software

Office suite

Job description

Confidential in Melksham, Wiltshire, is seeking a Customer & Sales Coordinator to join a busy sales office. You will handle order processing, support the sales team, and provide a professional service to customers worldwide.

The role is 100% office-based with office hours, offering a competitive salary and benefits. You will manage CRM records, credit checks, and liaise with warehouse to keep orders on track, while upselling where appropriate.