Customer Sales Consultant - Full time

Bluecrest Wellness; Brighton; Remote; GBP 100,000 - 125,000; Full time

Job summary

A health intelligence company in the UK is seeking a Customer Sales Consultant to join their team. The role involves managing customer inquiries, making outbound calls to promote services, and achieving sales targets. Ideal candidates will have strong communication skills, a background in sales, and the ability to adapt swiftly in a dynamic environment. This position offers a competitive salary and a range of benefits including flexible work arrangements and continuous learning opportunities.

Benefits

Annual Leave (starting at 23 days)

Company Sick Pay Scheme

Discounted Gym Membership

Cycle to Work Scheme

Employee Assistance Programme

Qualifications

• Experience in a contact centre sales-focused role.
• Excellent verbal and written communication skills.
• Flexibility to adapt to different customer types.

Responsibilities

• Manage inbound sales enquiries from customers.
• Make warm outbound calls to existing customers.
• Achieve all current sales KPIs and customer interaction SLAs.

Skills

Listening skills

Sales persuasion

Organizational skills

Communication skills

Tools

Microsoft Office

Job description

Overview

Company Description
At Bluecrest, we’re the health intelligence company. Since our founding in 2012, we’ve been on a mission to make high-quality, affordable health monitoring accessible to everyone across the UK and Ireland. We empower people to take control of their wellbeing through early detection and long-term health insights. By 2028, our vision is to be the UK’s leading health intelligence company, delivering vital health insights to over a million people every day. We’re proud to help people live healthier for longer by making personal health monitoring easy, affordable, and impactful.

Position
Customer Sales Consultant – Worthing, West Sussex – Full time, Permanent – Remote
£25,500 per year plus uncapped commission structure

Join our dynamic Customer Sales Team at Bluecrest. We’re looking for exceptional individuals to join our vibrant Sales Support Advisor team. Led by our Customer Service Manager, Lou, you’ll be the first point of contact for both potential and existing customers across our B2B, B2C and SP Networks. You will drive sales, deliver outstanding customer service, and forge strong, lasting relationships.

Externally, we’re a high-performing, results-driven team of diverse talent, united by our passion for achieving ambitious targets. Internally, we’re a close-knit group that thrives on collaboration, clear communication and mutual support. We believe in creating a workplace where everyone feels empowered to make a real impact.

If you’re someone who loves engaging with people, thrives in a fast-moving environment, and is motivated by success, we’re ready for you.

What we offer

Balance & Support

• Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone

Financial & Lifestyle

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility

Your day-to-day duties

• Managing inbound sales enquiries from customers across B2B, B2C and Strategic Partners, and identifying opportunities to personalise our products.
• Making warm outbound calls to existing B2C customers to encourage utilisation of our services.
• Making warm outbound calls to existing B2B customers to encourage utilisation of their employee benefit.
• Taking accountability and achieving all required customer interaction SLAs.
• Taking accountability and achieving all current sales KPIs.
• Being open and proactive to coaching, feedback and sales skills training.
• Achieving an industry-standard Quality Assurance score of 95%
• Adhering to ISO 9001 and internal sales policies
• The above is not an exhaustive list of duties and responsibilities; the post holder may undertake other duties as reasonably required.

Hours

• Full time, Permanent
• 37.5 hours per week
• Hours can fall any day between Monday and Sunday
• Monday to Friday: 7am – 8pm; Saturday and Sunday: 8am – 5.30pm
• Weekends are rotational; you may work 2/6 weekends
• First day at Worthing Head Office; remote work with potential attendance at office locations as required

Requirements

What we’re looking for

• Experience in a contact centre sales-focused role (inbound or outbound)
• Ability to listen attentively and tailor packages to customer needs
• Flexibility to adapt to different customer types and styles in a fast-paced environment
• Dynamic and performance/results-oriented
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office
• Strong organisational skills
• Excellent sales/persuasion and negotiation skills
• Team player with a professional telephone manner
• Personal integrity and pride in work
• Excellent planning and organisation; ability to work under pressure
• Interest in health care is desirable
• All roles require satisfactory criminal record check as part of onboarding

Other information

Ready to take the next step?

If your skills and enthusiasm could make an impact here at Bluecrest and you’re looking for a place to belong, we’d love to hear from you. After your application is reviewed, a member of the recruitment team will be in touch for an initial chat to discuss the role, the team, or life at Bluecrest.

We’re excited to learn more about you! Everyone is welcome. We are committed to diversity, equity and inclusion; employment decisions are based on merit and role requirements.

Other information: this role is exempt from the Rehabilitation of Offenders Act; all convictions must be disclosed. We do not sponsor visas for this position. Recruitment agencies should not contact us regarding this vacancy. Your data will be handled in accordance with our Privacy Policy.