Customer Sales Agent

Reed; Lancashire; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Growing business

Potential permanent employment

Long-term career prospects

Job summary

Reed in Lancaster area is seeking a Customer Service & Operations Coordinator to join their busy team. This role combines customer service, administration, order processing, logistics coordination, and operational support.

You will manage customer enquiries, coordinate deliveries, maintain records, and support daily business operations in a fast-paced environment. The ideal candidate will thrive under pressure, be highly organised, and able to handle multiple priorities.

Qualifications

• Previous customer service experience.
• Strong administration and organisational skills.
• Experience using CRM or database systems.
• Excellent attention to detail.
• Ability to multitask and prioritise workload.
• Confident communication skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Managing inbound customer enquiries via phone and email
• Resolving customer issues and providing first-class service
• Processing orders, returns, replacements, and service requests
• Maintaining accurate records within internal systems
• Coordinating collections, deliveries, and operational activities
• Liaising with internal departments and external providers
• Monitoring and resolving delivery-related queries
• Raising and managing claims where required
• Providing administrative support across the wider team

Skills

Customer Service

Administration

CRM systems

Attention to detail

Multitasking

Communication

Problem solving

Teamwork

Job description

Customer Service & Operations Coordinator

Location: Lancaster AreaHours: Monday to FridaySalary: Up to £30,000 DOEContract: Temporary to Permanent

The Company

Our client is a growing and successful business seeking a Customer Service & Operations Coordinator to join their busy, fast-paced team. This is an excellent opportunity for someone who enjoys a varied role, thrives under pressure, and takes pride in delivering exceptional customer service.

The Role

This role combines customer service, administration, order processing, logistics coordination, and operational support. You will manage customer enquiries, process requests, coordinate deliveries, maintain accurate records, and support daily business operations.

Key Responsibilities

• Managing inbound customer enquiries via phone and email
• Resolving customer issues and providing first-class service
• Processing orders, returns, replacements, and service requests
• Maintaining accurate records within internal systems
• Coordinating collections, deliveries, and operational activities
• Liaising with internal departments and external providers
• Monitoring and resolving delivery-related queries
• Raising and managing claims where required
• Providing administrative support across the wider team

About You

We're looking for an organised, proactive individual who can manage multiple priorities and work effectively in a busy environment.

Essential Skills & Experience:

• Previous customer service experience
• Strong administration and organisational skills
• Experience using CRM or database systems
• Excellent attention to detail
• Ability to multitask and prioritise workload
• Confident communication skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team

Desirable Experience:

• Order processing or sales administration
• Logistics, supply chain, or delivery coordination
• E-commerce administration
• Inventory or stock management support
• Experience working in a fast-paced office environment

Suitable Backgrounds

Applications are welcomed from candidates with experience in:

• Customer Service
• Administration
• Sales Support
• Logistics Coordination
• Supply Chain Support
• Purchasing Administration
• Retail Operations
• Hospitality
• E-commerce Support
• Warehouse Administration

The Environment

This is not a quiet office role. The successful candidate will enjoy working in a busy environment, managing multiple tasks, and adapting to changing priorities while maintaining excellent service standards.

What's on Offer?

• Opportunity to join a growing business
• Potential for permanent employment
• Long-term career prospects
• Varied and engaging workload
• Supportive team environment
• Opportunity to develop skills across multiple business functions

If you're an experienced customer service professional looking for a varied role within a busy and supportive environment, we'd love to hear from you.