Internal Customer Service

Options Resourcing Ltd; United Kingdom; Hybrid; GBP 24,300 - 29,700; Full time

Benefits offered by this job

Salary up to £27,000

23 + 8 bank holidays

Free Parking

Job summary

A well-known global manufacturer in Coleshill is seeking a Customer Service Coordinator to ensure top-tier customer service and process orders efficiently. This role involves maintaining relationships with new and existing customers, meticulous attention to detail in handling contracts, and effective communication. Candidates should have prior experience in a similar role and be proficient in MS Office. The organization offers a competitive salary and hybrid working options, making it an attractive opportunity.

Qualifications

• Previous experience in a similar role.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Ensure focus on customer service and satisfaction.
• Process orders and contracts for new and existing customers.
• Communicate effectively with customers via phone and email.

Skills

Excellent communication skills

Meticulous attention to detail

Ability to multi-task

Proficient in MS Office packages

Excellent time management

Friendly personality

Tools

MS Office

Job description

Are you a Customer Service Co-ordinator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Customer Service Coordinator to join a fun and friendly organisation based in Coleshill.

Benefits:

• Salary up to £27,000
• Permanent role
• Holidays: 23 + 8 bank holidays
• Location: Coleshill
• Hybrid available: 4 days office based, 1 day home based
• Free Parking

Duties/Responsibilities:

Working closely with the rest of the support team, the holder of the position must ensure the best possible customer focus when looking after customers with the objective of maintaining business and growing the customer base from a financial perspective.

• Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
• Make decisions about extensions to contracts and amendments to contracts
• Look after new customers and existing customers.
• Plan for sales force and provide support with service-driver planning/in-service visits.
• Review order quantities and factors relevant for a customer's profitability.
• Prepare and manage customer data.
• Work in a cooperative way when providing support to customers with the salesforce, vehicle fleet, storage, production and sales.
• Service activities once delivery has taken place and wipes have been used for the first time.
• Systematically document data in CRM+ that is relevant for customer support
• Communicate with the customer in writing and on the phone.
• Handle the escalation list, take into consideration the criteria of customer focus and adding value.
• Review invoices and process any corrections that may be required.
• Work together with Accounting to create invoices and send reminders to customers.
• Process cancellations and forward onto other departments involved to retrieve cancellations.
• Handle and forward at-risk customers to secure and guard against cancellations.

Skills/Experience required:

• Previous experience in a similar role
• Excellent communication skills both written and verbal
• Meticulous attention to detail
• Ability to multi-task
• Proficient in the use of MS Office packages including MS Excel
• Excellent time management and organisation skills
• Friendly and personable personality

If this sounds like you, please apply today! :)