Sales Coordinator

Reed; Lancashire; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Salary 25k-28k

Working hours 08-17

25 days + bank holidays

Christmas closure

Free parking

Pension scheme

Training and support

Job summary

Reed is recruiting a Sales Coordinator for our Leigh-based client, a long-established construction sector business, to support sales operations and strengthen customer relationships. The role involves processing orders, updating customers on deliveries, and driving re-engagement with lapsed accounts in a fast-paced environment.

You will work closely with internal teams, gain product knowledge, and contribute to delivering a high standard of service.

Qualifications

• Experience in a telephone-based sales or customer service role.
• Positive attitude with a strong work ethic.
• Good IT skills, including Microsoft Office and CRM systems.
• Ability to multitask in a fast-paced environment.
• Strong communication and teamwork skills.

Responsibilities

• Process customer orders accurately and efficiently
• Provide customers with updates on deliveries and order progress
• Handle returns and escalte product-related queries as needed
• Re-engage lapsed customers to regain business
• Build and maintain strong relationships with existing customers
• Identify opportunities to grow existing customer spend and maximise sales
• Collaborate with colleagues to deliver excellent customer service

Skills

Telephone-based sales

Customer service

CRM systems

IT skills

Job description

Are you an organised and proactive individual with a passion for delivering excellent customer service? We're looking for a Sales Coordinator to join a thriving and fast-paced business in Leigh, where you'll play a key role in supporting sales operations and building strong customer relationships.

About the Company

Our client is a long-established and reputable organisation operating within the construction sector. They work closely with a wide range of manufacturers and customers across the UK, supported by a network of regional branches.

The Wigan branch is a busy and successful site led by an experienced and supportive manager, offering a positive environment focused on teamwork and development.

The Opportunity

We are seeking a proactive and organised Sales Coordinator to join a fast-paced and collaborative team. This is a varied role where you will support sales operations, manage customer relationships, and ensure a high standard of service is delivered.

You will work alongside internal teams and technical colleagues, gaining valuable product knowledge and industry insight.

Benefits

• Salary £25,000 - £28,000
• Mon - Fri 08:00-17:00 with one hour lunch
• 25 Days holiday plus bank holidays
• Christmas closure
• Free Parking
• Pension scheme
• Supportive working environment with comprehensive training

Key Responsibilities

• Process customer orders accurately and efficiently
• Provide customers with updates on deliveries and order progress
• Handle returns and escalte product-related queries as needed
• Re-engage lapsed customers to regain business
• Build and maintain strong relationships with existing customers
• Identify opportunities to grow existing customer spend and maximise sales
• Collaborate with colleagues to deliver excellent customer service

Full training and ongoing support will be provided. The company has a strong track record of developing employees.

Role requirements

• Experience in a telephone-based sales or customer service role
• Positive attitude with a strong work ethic
• Good IT skills, including Microsoft Office and CRM systems
• Ability to multitask in a fast-paced environment
• Strong communication and teamwork skills