Customer Service Coordinator

Summit Recruiters; Kettering; On-site; GBP 18,900 - 23,100; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

26 days annual leave

Christmas shutdown + bank holidays

Excellent progression and training

Free parking

Job summary

Summit Recruiters is seeking a proactive Customer Service Advisor in Kettering to join a friendly team. You will handle calls, process orders, maintain records, and provide timely email responses. Training is provided to ensure you deliver proactive support to partners across the UK.

Ideal candidates demonstrate strong English grammar, organisational skills, and the ability to thrive in a fast-paced environment while working closely with the sales team to build lasting relationships.

Qualifications

• Customer service focus with strong communication
• Excellent written English and grammar
• Organisational and time-management abilities
• Comfortable working in a fast-paced team environment
• Proficient with Microsoft Office applications

Responsibilities

• Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
• Process all orders gained by the sales team, documenting customer details
• Update local systems with full contact history and discussions notes
• Maintain customer service emails and respond in a timely manner
• Provide technical advice and guidance on order suitability
• Liaise with and support the sales team
• Foster long-term relationships with customers and partners

Skills

Customer service

English proficiency

Organisational skills

Communication skills

Time management

Teamwork

MS Office

Tools

Microsoft Office

Job description

Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro‑active and comprehensive customer support service to partners across the UK. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided.

The role:

• Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
• Processing all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
• Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
• Maintain customer service emails and ensure that responses are provided within a timely manner
• Provide technical advice and guidance to customers where there is concern over the suitability of orders
• Liaise with and support the sales team
• Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Ad-hoc:

• Undertake administration tasks such as order filing as and when required
• Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

• Customer Service focus
• Language skills - High level of written grammar and excellent command of English
• Organisational skills
• Communication skills
• Ability to adjust priorities and manage time effectively in a fast‑paced environment
• Ability to integrate effectively into well‑established team environments
• Good working knowledge of Microsoft Office applications

Benefits

• Competitive Salary
• Generous pension scheme
• 26 days annual leave
• Christmas shutdown + all bank holidays
• Excellent progression and training
• Free parking