Customer Service & Operations Coordinator

SI Recruitment; Tees Valley; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

4% employer pension contribution

Free on-site parking

Supportive and stable working culture

Job summary

SI Recruitment is helping a well-established Stockton-on-Tees business recruit a Customer Service & Operations Coordinator to join their busy team. This varied role suits someone who enjoys working with customers, coordinating operations and keeping the day-to-day running smoothly.

You’ll handle enquiries, process orders, coordinate equipment deliveries to customers and sites, and provide essential admin support.

Qualifications

• Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential).
• Strong communication skills and a confident telephone manner.
• Highly organised with excellent attention to detail.

Responsibilities

• Handle customer enquiries in a professional and timely manner.
• Process and manage hire and purchase orders accurately.
• Coordinate delivery of equipment to customers and job sites.
• Maintain accurate records, documentation, and system updates.
• Provide general administrative support including invoicing and filing.
• Work closely with internal teams to ensure smooth day-to-day operations.
• Deliver excellent customer service at all times.

Skills

Communication skills

Telephone manners

Organised

Attention to detail

Multi-tasking

Team player

Proactive

Job description

A well-established and growing business in Stockton-on-Tees is looking to recruit an organised and customer-focused Customer Service & Operations Coordinator to join their busy and supportive team.

This is a varied and fast-paced role, ideal for someone who enjoys working with customers, coordinating operations, and keeping things running smoothly behind the scenes. You’ll be joining a friendly team where high standards of service and efficiency are key.

Key Responsibilities

• Handle customer enquiries in a professional and timely manner
• Process and manage hire and purchase orders accurately
• Coordinate delivery of equipment to customers and job sites
• Maintain accurate records, documentation, and system updates
• Provide general administrative support including invoicing and filing
• Work closely with internal teams to ensure smooth day-to-day operations
• Deliver excellent customer service at all times

About You

• Previous experience in customer service, administration, coordination, or hire desk roles (desirable but not essential)
• Strong communication skills and a confident telephone manner
• Highly organised with excellent attention to detail
• Able to manage multiple tasks in a busy environment
• Proactive, reliable, and a strong team player
• Positive attitude with a willingness to learn and develop

What’s on Offer

• Salary £30,000 – £34,000 (depending on experience)
• Monday to Friday, 8:00am – 5:00pm
• 25 days holiday plus bank holidays
• 4% employer pension contribution
• Free on-site parking
• Supportive and stable working environment

This is a great opportunity for someone looking to develop their career in a varied operations and customer service role within a growing business.