Customer Sales Advisor: Upsell & Service Expert

Manpower UK; Cumbernauld; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

Manpower is collaborating with a reputable client to recruit a Customer Sales Advisor on a 3-month fixed-term contract, with the possibility to extend or go permanent. You will be part of a collaborative, supportive team committed to delivering an excellent customer experience.

You will handle inbound and outbound calls, upsell where appropriate, and work with Sales, Operations, Supply Chain and Credit Control to ensure orders are accurate and customers receive outstanding service.

Qualifications

• Experience in customer service roles.
• Comfortable handling inbound and outbound calls.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Achieve monthly average order value targets via upselling/cross selling.
• Collaborate with Sales Teams, Operations, Supply Chain, Transport Control and Credit Control to ensure excellent customer experience.
• Listen actively to understand customer needs and exceed expectations.
• Receive inbound sales orders and inquiries with accuracy and high service levels.
• Maintain SHINE values in all activities.

Job description

Manpower is collaborating with a reputable client to recruit a Customer Sales Advisor on a 3-month fixed-term contract, with the possibility to extend or go permanent. You will be part of a collaborative, supportive team committed to delivering an excellent customer experience.

You will handle inbound and outbound calls, upsell where appropriate, and work with Sales, Operations, Supply Chain and Credit Control to ensure orders are accurate and customers receive outstanding service.