Customer Sales Advisor

Templewood Recruitment; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading storage solutions provider in Birmingham is seeking a motivated individual for a sales role. The position requires strong organisational skills and involves selling storage space while ensuring excellent customer service. Additional responsibilities include administrative tasks and maintaining site standards. The role offers a range of benefits, including a pension scheme, staff discounts, and additional perks after a qualifying period, promoting employee development and community engagement.

Benefits

Contributory pension scheme

Staff discount on storage and retail products

Perkbox employee perks

Training and development programme

Birthday gift and additional benefits

Qualifications

• Must be organised and self-motivated.
• A good level of numeracy is necessary.
• Background in sales/customer services is required.

Responsibilities

• Sell storage space and inform customers about features and prices.
• Achieve sales targets by maximising sales opportunities.
• Support with back-office responsibilities to maintain site standards.

Skills

Organisational skills

Self-motivated

Customer service

Sales experience

Numeracy

Job description

The role requires someone who is organised, self‑motivated, and can manage their time effectively. A good level of numeracy is also necessary in this role.

The key aspects of the role are converting sales, administration and maintaining site standards. Storage experience is not necessary (Full Training provided), but you must have a background in sales/customer services. Candidates who are always looking for new and better ways of doing things are welcomed in this role.

Core Responsibilities

• Sell storage space and ensure the customer has all relevant information to make an informed decision by explaining the features, benefits, and price solutions.
• Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, overcoming objections, upselling our retail products and closing sales wherever possible.

Administration

• Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
• Additional administration required when liaising with the removals contractor, including using the removals calendar.

Operations

• Support with all back‑office responsibilities, such as ensuring the site is clean and well‑maintained at all times.
• Ensuring units are vacated and made ready for the next customer in a timely manner.

Charity Participation

As part of our Corporate Social Responsibility commitment, all Space Station employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid.

40 hours, working a day shift pattern to cover the opening hours of the store. Stores are open 7 days a week, including bank holidays, so there will be regular weekend working.

30 days holiday, which includes Bank Holidays.

Benefits

• Contributory pension scheme.
• Staff discount on storage and retail products.
• Perkbox employee free perks scheme, which includes discounts on many high street retailers, cinema tickets, and much more.
• Training and development programme for staff.
• Additional benefits after qualifying period, including a day off and gift for your birthday, Christmas hamper, length of service award and a generous maternity and paternity package.