Customer Sales Administrator

Confidential; Leeds; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Discretionary bonus opportunities

Gym passes

Staff product discount

Local coffee shop discount

Job summary

Confidential in Leeds city centre is seeking a Customer Sales Administrator to join an established fabrics supplier. You will process orders, handle enquiries and keep delivery information on track, balancing multiple calls and emails with accuracy.

Working Monday to Friday, 9.00 am to 5.00 pm, you will support customers from independent makers to large procurement teams, resolve issues with couriers, and maintain tidy records in the order system.

Qualifications

• Experience in an office-based customer service or sales administration role.
• Organised and confident on the phone.
• Experience handling orders or delivery queries is useful.

Responsibilities

• Processing customer orders received by phone and email, including sample orders
• Answering enquiries and providing clear product information
• Advising customers on fabric suitability and suggesting alternatives when needed
• Investigating delivery queries and following up with couriers and internal teams
• Resolving complaints calmly and keeping customers updated
• Setting up customer accounts and maintaining accurate records
• Prioritising competing requests, from urgent delivery issues to large trade orders

Skills

Customer service

Phone support

Organizational skills

Job description

Customer Sales Administrator
Leeds city centre Full time, permanent
Monday to Friday, 9.00 am to 5.00 pm Office based

Headway Recruitment is looking for a Customer Sales Administrator to join an established business supplying fabrics to trade customers. This busy, varied role would suit someone who enjoys helping customers, keeping orders on track and working out what needs attention first.

As a Customer Sales Administrator, you'll support customers ranging from independent makers and designers to larger procurement teams. You'll handle enquiries, process orders and work closely with colleagues to resolve delivery issues.

What you'll be doing

• Processing customer orders received by phone and email, including sample orders
• Answering enquiries and providing clear product information
• Advising customers on fabric suitability and suggesting alternatives when needed
• Investigating delivery queries and following up with couriers and internal teams
• Resolving complaints calmly and keeping customers updated
• Setting up customer accounts and maintaining accurate records
• Prioritising competing requests, from urgent delivery issues to large trade orders

A successful Customer Sales Administrator will be comfortable juggling calls, emails and different systems while maintaining accuracy and a helpful approach.

What we’re looking for

You’ll have experience in an office based customer service or sales administration role. You’ll be organised, confident on the phone and able to decide what needs attention first. Experience handling orders or delivery queries would be particularly useful.

The Customer Sales Administrator role also calls for clear written communication, attention to detail and a practical approach to solving problems.

What’s on offer

• 25 days' holiday plus bank holidays, with additional holiday for length of service
• Discretionary bonus opportunities
• Gym passes, a staff product discount and a local coffee shop discount
• A city centre workplace and a supportive team