Fabric Orders & Customer Support Specialist

Confidential; Leeds; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Discretionary bonus opportunities

Gym passes

Staff product discount

Local coffee shop discount

Job summary

Confidential in Leeds city centre is seeking a Customer Sales Administrator to join an established fabrics supplier. You will process orders, handle enquiries and keep delivery information on track, balancing multiple calls and emails with accuracy.

Working Monday to Friday, 9.00 am to 5.00 pm, you will support customers from independent makers to large procurement teams, resolve issues with couriers, and maintain tidy records in the order system.

Qualifications

• Experience in an office-based customer service or sales administration role.
• Organised and confident on the phone.
• Experience handling orders or delivery queries is useful.

Responsibilities

• Processing customer orders received by phone and email, including sample orders
• Answering enquiries and providing clear product information
• Advising customers on fabric suitability and suggesting alternatives when needed
• Investigating delivery queries and following up with couriers and internal teams
• Resolving complaints calmly and keeping customers updated
• Setting up customer accounts and maintaining accurate records
• Prioritising competing requests, from urgent delivery issues to large trade orders

Skills

Customer service

Phone support

Organizational skills

Job description

Confidential in Leeds city centre is seeking a Customer Sales Administrator to join an established fabrics supplier. You will process orders, handle enquiries and keep delivery information on track, balancing multiple calls and emails with accuracy.

Working Monday to Friday, 9.00 am to 5.00 pm, you will support customers from independent makers to large procurement teams, resolve issues with couriers, and maintain tidy records in the order system.