Customer Sales Administrator

Headway Recruitment; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days' holiday + bank holidays

Discretionary bonus opportunities

Gym passes

Staff product discount

Local coffee shop discount

City centre workplace

Job summary

Headway Recruitment is seeking a Customer Sales Administrator in Leeds city centre to join an established fabrics supplier. This full-time, permanent, office-based role runs Monday to Friday, 9:00 am–5:00 pm, and focuses on helping customers, processing orders and resolving delivery issues.

You will handle inquiries, set up accounts and maintain records while prioritising urgent calls and coordinating with couriers and internal teams.

Qualifications

• Experience in an office-based customer service or sales administration role.
• Organised, confident on the phone and able to decide what needs attention first.
• Clear written communication, attention to detail and practical problem solving.

Responsibilities

• Processing customer orders received by phone and email, including sample orders
• Answering enquiries and providing clear product information
• Advising customers on fabric suitability and suggesting alternatives when needed
• Investigating delivery queries and following up with couriers and internal teams
• Resolving complaints calmly and keeping customers updated
• Setting up customer accounts and maintaining accurate records
• Prioritising competing requests, from urgent delivery issues to large trade orders

Skills

Customer service

Order processing

Telephone communication

Job description

Customer Sales Administrator

Leeds city centre | Full time, permanent

Monday to Friday, 9.00 am to 5.00 pm | Office based

Headway Recruitment is looking for a Customer Sales Administrator to join an established business supplying fabrics to trade customers. This busy, varied role would suit someone who enjoys helping customers, keeping orders on track and working out what needs attention first.

As a Customer Sales Administrator, you'll support customers ranging from independent makers and designers to larger procurement teams. You'll handle enquiries, process orders and work closely with colleagues to resolve delivery issues.

What you'll be doing

• Processing customer orders received by phone and email, including sample orders
• Answering enquiries and providing clear product information
• Advising customers on fabric suitability and suggesting alternatives when needed
• Investigating delivery queries and following up with couriers and internal teams
• Resolving complaints calmly and keeping customers updated
• Setting up customer accounts and maintaining accurate records
• Prioritising competing requests, from urgent delivery issues to large trade orders

A successful Customer Sales Administrator will be comfortable juggling calls, emails and different systems while maintaining accuracy and a helpful approach.

What we're looking for

You'll have experience in an office based customer service or sales administration role. You'll be organised, confident on the phone and able to decide what needs attention first. Experience handling orders or delivery queries would be particularly useful.

The Customer Sales Administrator role also calls for clear written communication, attention to detail and a practical approach to solving problems.

What’s on offer

• 25 days' holiday plus bank holidays, with additional holiday for length of service
• Discretionary bonus opportunities
• Gym passes, a staff product discount and a local coffee shop discount
• A city centre workplace and a supportive team