Customer Returns Specialist – Car Rental (Flexible Hours)

Europcar Group UK Limited; Luton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Basic Salary

Bonus earnings potential

Enhanced Maternity and Adoption Leave

Pension and life insurance

Discounted car hire rates

20% EE mobile discount

Confidential legal support through BUP

Career progression and development

Job summary

Europcar Group UK Limited is seeking a Customer Service Returns Assistant at Luton Airport to support our vehicle returns team in a fast-paced environment. You will be customer-facing and assist customers at the start and end of their Europcar experience, including in our car parks, ensuring timely vehicle handovers.

Candidates should have a passion for service, excellent communication skills, and a valid driving licence with at least four years of driving experience.

Qualifications

• Experience in high-volume customer environments is preferred.
• Excellent communication and interpersonal skills required.
• Driving licence with at least 4 years of driving experience is mandatory.

Responsibilities

• Work closely with staff to ensure customers receive and return their vehicles in a timely manner.
• Maintain high standards of customer service and vehicle damage standards; achieve KPIs.
• Complete all administration accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Skills

Customer service

Face to face

Team player

Flexible hours

Job description

Europcar Group UK Limited is seeking a Customer Service Returns Assistant at Luton Airport to support our vehicle returns team in a fast-paced environment. You will be customer-facing and assist customers at the start and end of their Europcar experience, including in our car parks, ensuring timely vehicle handovers.

Candidates should have a passion for service, excellent communication skills, and a valid driving licence with at least four years of driving experience.