Returns & Customer Service Specialist

Europcar Mobility Group Denmark; Luton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus potential

5.6 weeks holiday

Pension and life insurance

Car hire discounts

EE mobile discount

BUPA support

Career development

Job summary

Europcar Mobility Group is seeking a Customer Service Returns Assistant at our Luton Airport location. You will handle customer-facing tasks throughout the rental lifecycle, particularly at vehicle return in a fast-paced environment.

A strong service mindset and a clean driving licence are essential. We offer a competitive basic salary, bonus potential, generous holiday entitlement, pension and life insurance, car hire discounts, and inclusive benefits.

Qualifications

• Full, valid driving licence with at least 4 years driving experience.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexible working hours, including day/evening/weekends; shifts vary.
• Car rental/sales experience is desirable but training will be provided.

Responsibilities

• Work closely with staff to ensure customers receive and return their vehicles in a timely manner.
• Maintain high standards of customer service and damage control; achieve KPIs.
• Complete administration accurately according to procedures.
• Process workshop vehicles in line with procedures.

Skills

Driving licence

Customer service

Communication

Teamwork

Flexibility

Car rental experience

Job description

Europcar Mobility Group is seeking a Customer Service Returns Assistant at our Luton Airport location. You will handle customer-facing tasks throughout the rental lifecycle, particularly at vehicle return in a fast-paced environment.

A strong service mindset and a clean driving licence are essential. We offer a competitive basic salary, bonus potential, generous holiday entitlement, pension and life insurance, car hire discounts, and inclusive benefits.