Vehicle Returns & Customer Experience Associate

Europcar Group; Luton; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Competitive Basic Salary

Bonus earnings potential

Starting 5.6 weeks holiday

Job summary

Europcar Mobility Group is seeking a Customer Service Returns Assistant for the Luton Airport location. You will work in a busy environment, handling vehicle returns and providing a world-class customer experience from start to end of the rental process.

The role requires a valid driving licence, strong communication skills, and the ability to work well in a team with flexible hours, including day, evening, and weekend shifts.

Qualifications

• A full, valid driving licence is required.
• Excellent communication and face-to-face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Work with staff to ensure customers receive and return vehicles promptly.
• Maintain high standards of customer service and damage control; meet KPIs.
• Complete administration accurately according to procedures.

Skills

Driving licence

Excellent communication

Team player

Flexible hours

Job description

Europcar Mobility Group is seeking a Customer Service Returns Assistant for the Luton Airport location. You will work in a busy environment, handling vehicle returns and providing a world-class customer experience from start to end of the rental process.

The role requires a valid driving licence, strong communication skills, and the ability to work well in a team with flexible hours, including day, evening, and weekend shifts.