Customer Research and Insight Manager

AB Agri Ltd; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading animal nutrition technology company is seeking a Customer Research and Insight Manager to support marketing teams by analyzing customer data. The role requires expertise in data management and proficiency in Excel and Power BI. Candidates should have a relevant degree and experience in market insight or customer research, particularly within the agricultural sector. This position is remote and offers a competitive salary and flexible benefits.

Benefits

Pension contributions matched up to 10%

Flexible benefits for development and wellbeing

Qualifications

• Relevant experience in market insight or customer research.
• Several years of experience in marketing or animal nutrition.
• Ability to manage complex datasets and integrate market data.

Responsibilities

• Manage market insight and customer-relationship management platform.
• Support market analysis and strategic business planning.
• Carry out customer market research projects.

Skills

Data management

Proficiency in Excel

Effective communication

Analytical skills

Education

Bachelor’s degree in animal science, marketing, or related field

Tools

Excel

Power BI

CRM systems (Salesforce, Dynamics 365)

Job description

The Role & Key Responsibilities

Job Title: Customer Research and Insight Manager

Location: Remote

Contract: Permanent

Package includes: Salary from £38,796, plus pension contributions matched up to 10% and access to flexible benefits that support your development, wellbeing and everyday life.

As a Customer Research and Insight Manager at AB Vista, you will be a key support for the global and regional marketing teams by collecting and analysing customer and market data. This role is a crucial part of the global marketing team and will involve managing and interpreting customer insights to inform strategic decisions. Your skills in data management, proficiency with tools like Excel and Power BI, and effective communication abilities will be essential for delivering actionable insights that focus on enhancing business growth.

What you\'ll be doing:

• Managing an integrated market insight and customer-relationship management platform (Market Vision/D365 CE).
• Supporting market leads and product teams in gathering, analysing, and interpreting market data for strategic business planning.
• Carrying out customer market research projects in line with company strategies and objectives.
• Managing and developing Power BI dashboards for market analysis.
• Supporting market leads and product teams with competitor activity analysis.
• Managing and evaluating vendors to ensure quality marketing research and reports that provide value for money.

What you\'ll bring:

• A bachelor’s degree in animal science, marketing, business, or a related field, with relevant experience in market insight, customer research, or marketing roles within the animal feed, agricultural, or biotechnology industries.
• Proficiency in Microsoft Excel at an advanced level is essential; experience with Power BI and CRM systems such as Salesforce or Microsoft Dynamics 365 is highly desirable.
• Several years of experience in a market insights, marketing or animal nutrition sector role
• Data driven with the ability to manage complex datasets and integration of market data with other business data
• Fluent English communication skills are essential

Where growth meets purpose

What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together, we’re shaping a world where responsible nutrition is accessible to all. With a big goal comes equally big opportunities to make a career that truly feels like your own. As a team we’re collaborative, purpose-driven and encourage trying new ideas. We also find ways to nourish your individual journey, so everyone can feel proud of the difference that they make in their own way.

We’re thrilled to share that AB Agri has been recognised as one of The Times Top 50 Employers for Gender Equality 2025. This is a proud moment for us all. It highlights the real progress we’ve made to build a workplace that is inclusive, supportive, and fair for everyone. Over the last 5 years we have rebuilt our talent management practices, from inclusive hiring, to transparent pay frameworks, flexible work, and the momentum of our Employee Network Groups. Our actions are embedding inclusion at the heart of how we operate and creating a culture where people can be themselves

As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

#LiRemote

About The Company

We’re looking for trail-blazers, non-conformists, innovators.

When you join us, you\'ll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, company car/allowance, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Vista an animal nutrition technology company offering pioneering products and technical services to the global animal feed industry. We’re part of the AB Agri community of leading animal nutrition products and services businesses.

We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

Application Notes

We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Apply today or contact our recruitment team for more information.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them