Customer Representative

Inspired; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel services agency is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves responding to client inquiries, assisting with travel bookings, and ensuring client satisfaction. The ideal candidate has strong communication skills and experience in customer service. Enjoy the benefits of 100% remote work, flexible scheduling, and exclusive travel perks while being part of a supportive team. Apply today to embark on a fulfilling career.

Benefits

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and exclusive discounts

Ongoing training and support

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Comfortable with learning booking platforms and systems.
• High attention to detail and organizational skills.

Responsibilities

• Respond to client inquiries via various platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about travel documents.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we'd love to hear from you. Apply today and start your journey with Viaja con Andrea!