Customer Relationship Manager - Accident Management and Car & Van Rental

Lloyd's; Manchester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading vehicle-funding company based in Manchester is seeking a Customer Relationship Manager. The successful candidate will manage a national portfolio of large corporate customers, focusing on retention and up-selling value-added services. Responsibilities include building relationships, preparing claims analysis, and collaborating with various stakeholders. The ideal candidate should have strong experience in customer relationship management and knowledge of Accident Management services. This role offers substantial benefits and the chance to impact business growth positively.

Benefits

Generous pension contribution up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days' holiday

Wellbeing initiatives and generous parental leave policies

Qualifications

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Build strong relationships across customers and stakeholders.
• Identify and up-sell value-added services.
• Prepare and present analysis of claims experience.

Skills

Customer relationship management

Accident Management knowledge

Stakeholder engagement

Data interpretation

Commercial acumen

Collaboration skills

Job description

This is a fantastic opportunity to work within the Corporate Sales team within Lex Autolease to grow our business, support our customers and help Britain prosper. The role holder will be responsible for a national portfolio of our large and complex corporate customers, managing both the retention and up‑selling value added products to create maximum customer value. The role holder will work alongside the wider Corporate sales team and our service partners to deliver exceptional levels of customer service and maximise customer growth.

Responsibilities

• Build strong, multi-layered relationships with key stakeholders across customers, brokers, insurers, and service delivery partners.
• Identify and successfully up-sell services such as ULR, Credit Hire, Credit Repair, and CVR across your customer base.
• Prepare and present detailed analysis of claims experience and rental activity, providing recommendations for cost and risk reduction.
• Act as the point of escalation for Accident & CVR-related issues, ensuring timely and effective resolution.
• Own and deliver customer-specific KPIs for Accident & CVR, driving improvements in driver and customer NPS scores.
• Collaborate with internal teams and partners on contract renewals, tender responses, pricing decisions, and operational commitments.
• Influence product development and supplier performance through technical and commercial expertise.
• Build a strong internal and external network to support strategic opportunities and operational excellence.
• Demonstrate a growth mindset by investing in personal development and driving business performance forward.

Qualifications

• Proven experience in customer relationship management within a corporate or fleet environment.
• Strong understanding of Accident Management and daily rental services, including ULR, Credit Hire, and Credit Repair.
• Excellent stakeholder engagement and influencing skills at all levels.
• Ability to interpret and present complex data, providing actionable insights.
• Commercial acumen with experience in pricing and contract negotiations.
• Strong collaboration skills to work across multiple teams and partners.
• Knowledge of fleet operations and associated risk management.
• Experience working with insurers, brokers, and accident management providers.
• Familiarity with service-level agreements and tender processes.

Company Overview

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

This is a fantastic opportunity to join the Corporate Sales team at Lex Autolease, working with some of the UK's largest and most complex corporate customers. As a Customer Relationship Manager, you'll manage a national portfolio of accounts, driving retention, growth, and the adoption of value-added services across Accident Management and Car & Van Rental (CVR). You'll play a pivotal role in building strong, multi-layered relationships, delivering exceptional customer experiences, and influencing strategic decisions that help Britain prosper. As one of the UK's largest vehicle-funding companies, we're leading the transition to sustainable transport.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Equal Opportunity

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.