Customer Relationship Coordinator - Hybrid Support Pro

Adecco (Portugal); Desborough; Híbrido; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company pension scheme

25 days holiday plus bank holidays

Employee Assistance Programme

Life assurance

Health and wellbeing support

Free onsite parking

Cycle to Work scheme

Ongoing training and development

Career progression opportunities

Supportive and friendly team

Resumo da oferta

Adecco Group UK & Ireland is hiring a Customer Relationship Coordinator to manage a portfolio of customer accounts, respond to inquiries, and coordinate quotations with internal teams. This office-based role in Desborough offers a supportive environment with a strong focus on delivering an outstanding customer experience.

The successful candidate will balance multiple priorities, maintain accurate records, and work closely with planning, operations and commercial teams.

Qualificações

• Experience in customer support, account coordination, administration or client services.
• Strong organisational and communication skills.
• The ability to build positive relationships with customers and colleagues.
• A proactive and solutions-driven approach.
• Experience using Microsoft Office and business systems.
• The ability to work effectively in a busy environment and adapt to changing demands.
• A collaborative attitude and willingness to support wider business objectives.

Responsabilidades

• Managing a portfolio of customer accounts and acting as their primary point of contact.
• Responding to customer enquiries and ensuring a timely and professional resolution.
• Producing quotations and coordinating customer requirements with internal departments.
• Monitoring service commitments and ensuring customer expectations are consistently met.
• Supporting the introduction of new customers and helping ensure a smooth transition into the business.
• Working closely with operational, planning and commercial teams to coordinate customer requirements.
• Keeping customer records, databases and account information accurate and up to date.
• Assisting with investigations relating to customer concerns and ensuring appropriate follow-up actions are completed.
• Providing regular updates to customers on the progress of requests, orders and ongoing activities.

Conhecimentos

Customer support

Account coordination

Administration

Client services

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Adecco Group UK & Ireland is hiring a Customer Relationship Coordinator to manage a portfolio of customer accounts, respond to inquiries, and coordinate quotations with internal teams. This office-based role in Desborough offers a supportive environment with a strong focus on delivering an outstanding customer experience.

The successful candidate will balance multiple priorities, maintain accurate records, and work closely with planning, operations and commercial teams.