Customer Relations Manger

Care UK; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Commission plan

Benefits package

Job summary

Care UK in Cambridge is recruiting a Customer Relations Manager for Heathlands House Care Home to lead sales and community engagement, driving occupancy and revenue through events and PR.

The role requires a consultative sales approach, strong organisation, and the ability to build trusted relationships with residents, families, and partners. Evening and weekend involvement may be required, with a competitive salary and commission structure and benefits.

Qualifications

• Experience in sales and business development within care or service sectors.
• Strong relationship-building with residents, families and partners.
• Willingness to attend evening and weekend events as required.

Responsibilities

• Achieve targets for resident occupancy and weekly fees.
• Promote the care home and drive enquiries via events, sponsorships and PR.
• Communicate accurate information about facilities, services and prices.

Skills

Consultative sales

Self-motivated

Collaborative

Highly organised

Customer focused

Job description

Customer Relations Manager Opportunity

Care UK

We have an exciting new role for a Customer Relations Manager based at Heathlands House Care Home in Cambridge. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Healthlands House through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities:

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We’re Looking For:

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents’ lives.

We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 260 + care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.