Customer Relationship Manager

Care Uk; Whitstable; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Inclusive environment

Job summary

Care UK is seeking a Customer Sales Manager for Harrier Lodge care home in Whitstable to drive sales and support the home in hitting targets, with a primary focus on self-funded residents. The role may require some evenings and weekends to deliver an exceptional customer experience.

You will build strong community relationships, promote the home, and clearly communicate facilities, services and pricing while working with the Home Manager to maximise occupancy and service quality.

Qualifications

• Self-motivated, flexible and enthusiastic.
• Highly organised with ability to manage multiple priorities.
• Customer service mindset.

Responsibilities

• Achieve targets for resident occupancy, self-pay mix and weekly fees.
• Promote the home via community relationships and events.
• Communicate accurately about facilities, care, service and prices.
• Monitor competitors and identify gaps in the local market.
• Identify business and marketing opportunities in the catchment area.
• Collaborate with the Home Manager and department heads.
• Complete daily, weekly and monthly reports on time.

Job description

We have an exciting new role for a Customer Sales Manager based at Harrier Lodge care home in Whitstable. As an experienced sales and business development professional who thrives on meeting revenue targets you will relish the opportunity to help shape the future of care.

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

The role of Customer Sales Manager is to drive sales and support the care home to achieve its sales targets, with a primary focus on self-funded customers. The Customer Sales Manager will work flexibly to meet business needs, and this will entail working some evenings and weekends to provide an exceptional customer experience for each sales enquiry.

Key Responsibilities:

• Achieve set targets for resident occupancy, associated self-pay mix and average weekly fee.
• Promote the care home via strong community relationships and drive enquiries through events, sponsorship, and PR.
• Effectively communicate accurate information to prospective clients regarding the facilities, care expertise, service, and prices.
• Understand and monitor the competitor landscape to ensure the homes maintain their competitive advantage and identify gaps in the local market.
• Identify potential business and marketing opportunities within the local catchment area.
• Work closely with the Home Manager and Head of Departments
• Ensure all daily, weekly, and monthly required reports are completed accurately and on time.

What We're Looking For:

Self-motivated, flexible, and enthusiastic
Works collaboratively with others always sharing ideas and information.
Highly organised, ability to keep track and progress multiple priorities at any one time.
A customer service mindset

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!