Customer Sales Manager

Care UK; Coulsdon; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Commission structure

Job summary

Care UK at Amberley Lodge Care Home in Surrey seeks a Customer Relations Manager to drive occupancy, promote the home through events and PR, and deliver excellent customer service for all enquiries.

The role focuses on meeting revenue targets, building community relationships, and working with the Home Manager and department heads to ensure outstanding resident and family experiences.

Qualifications

• Experience in sales and business development within care or service industries.
• Proven ability to meet or exceed revenue targets.
• Strong communication and relationship-building with community stakeholders.
• Comfortable promoting services through events, PR, and sponsorships.

Responsibilities

• Achieve targets for occupancy and weekly fees.
• Promote Amberley Lodge through events, sponsorships, and PR.
• Communicate accurate information about facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Heads of Departments.
• Complete required reports accurately and on time.
• Availability for evening and weekend meetings and events as required.

Skills

Consultative sales

Revenue targets

Relationship building

Self-motivated

Organizational skills

Customer service

Job description

Customer Relations Manager

Care UK

We have an exciting new role for a Customer Relations Manager based at Amberley Lodge Care Home in Surrey. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Amberley Lodge through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.

Key Responsibilities

• Achieve targets for resident occupancy and average weekly fee.
• Promote the care home and drive enquiries through events, sponsorships, and PR.
• Communicate accurate information to prospective clients about our facilities, services, and prices.
• Monitor competitor landscape and identify market opportunities.
• Collaborate with the Home Manager and Head of Departments.
• Complete all required reports accurately and on time.
• Available for evening and weekend meetings and events as required.

What We're Looking For

• Consultative sales approach
• Self-motivated, flexible, and enthusiastic.
• Collaborative, sharing ideas and information.
• Highly organised, managing multiple priorities.
• Customer service oriented.

Why Join Care UK?

• Dynamic, growing organisation dedicated to outstanding care.
• Supportive, inclusive team environment.
• Competitive salary and commission structure alongside a comprehensive benefits package.
• Make a meaningful impact on residents' lives.

We are committed to recruiting diverse, talented people who share our passion for helping others.

About Us

Care UK is an award-winning private care company with over 260 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.