Customer Relations Administrator *Temporary

Office Angels; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Temporary Customer Relations Administrator in Newcastle City Centre. This role is a 3-month engagement requiring strong communication and problem-solving skills. Ideal candidates will have experience in customer service and proficiency with CRM software. Offering a competitive pay at £13 per hour and the opportunity for career development in a supportive work environment.

Benefits

Competitive Pay

Supportive Environment

Dynamic Work Culture

Career Development

Qualifications

• Previous experience in a customer service or customer relations role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a positive attitude.
• Ability to work independently and in a team.
• Proficiency in using CRM software.

Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries.
• Collaborate with internal teams to handle complaints effectively.
• Collect feedback for continuous improvement.
• Perform general administration duties as needed.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Problem-solving skills

Teamwork

CRM software proficiency

Tools

CRM software

Standard office applications

Job description

Overview

Join Our Client as a Temporary Customer Relations Administrator in Newcastle City Centre. This is a 3-month temporary role with a starting ASAP date and a minimum commitment of 3 months. Working hours are Monday to Friday, full time. Hourly rate is £13, paid through Office Angels on a weekly basis.

Responsibilities

• Engage with customers via phone, email, and chat to address inquiries and resolve issues promptly.
• Collaborate with internal teams to ensure timely receipt and sharing of information related to complaints and queries, supporting the achievement of complaint handling targets.
• Collect feedback to help continually improve offerings.
• Perform general administration duties when required.

What We're Looking For (Qualifications)

• Previous experience in a customer service or customer relations role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a positive attitude.
• The ability to work effectively both independently and as part of a dynamic team.
• Proficiency in using customer relationship management (CRM) software and standard office applications.

Why Join Us

• Competitive Pay: Starting at £13 per hour.
• Supportive Environment: A team that champions collaboration and personal growth.
• Dynamic Work Culture: A lively atmosphere with recognition of contributions.
• Career Development: Valuable experience in the transport and logistics sector with opportunities to learn and grow.

How to Apply

Submit your application today. The role starts ASAP, so a quick response is appreciated.

Reasonable Adjustments & Equal Opportunity

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.