Customer Quality Lead | Root Cause & Continuous Improvement

Peak Scientific, Inc.; Erskine; On-site; GBP 45,000 - 60,000; Full time

Job summary

Peak Scientific is seeking a Customer Quality Engineer to join our Head Office in Inchinnan. You will be the focal point for customer complaints, technical escalations and returns across Peak’s global network, driving effective problem solving and KPI reporting.

You will support continuous improvement and lead internal/external audits to ensure customer requirements are met in a cost-conscious way, including line management responsibilities to develop the team.

Qualifications

• Experience in a customer-facing quality role with strong problem-solving skills.
• Previous line management experience.
• Experience with quality management systems (ISO 9001).
• Knowledge of quality tools such as 8D, Six Sigma and Lean Manufacturing.
• Organised, detail-focused and able to liaise between technical, design and operations teams.

Responsibilities

• Ensure effective problem-solving for customer complaints and escalations.
• Report on customer quality activities and KPI performance.
• Lead or support audits of product and process compliance.
• Drive continuous improvement to prevent repeat issues and meet requirements.
• Provide line management and development for team members.

Skills

Customer-facing quality

People management

ISO 9001

Problem solving

8D

Six Sigma

Lean Manufacturing

Cross-functional collaboration

Attention to detail

ISO 9001 auditor training

Job description

Peak Scientific is seeking a Customer Quality Engineer to join our Head Office in Inchinnan. You will be the focal point for customer complaints, technical escalations and returns across Peak’s global network, driving effective problem solving and KPI reporting.

You will support continuous improvement and lead internal/external audits to ensure customer requirements are met in a cost-conscious way, including line management responsibilities to develop the team.