Customer Quality Engineer

Peak Scientific; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Peak Scientific is seeking a Customer Quality Engineer at our Head Office in Inchinnan to act as the focal point for customer complaints, technical escalations and product returns across our global network.

You will collaborate with cross-functional teams to drive effective problem-solving, ensure timely KPI reporting, and lead internal audits to support continuous improvement and customer satisfaction. Line management responsibility is included.

Qualifications

• Experience in a customer-facing quality role.
• Proven problem-solving skills.
• Experience supporting or leading Quality Management Systems.
• Working knowledge of ISO 9001.
• Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
• Excellent organisational skills and attention to detail.
• ISO 9001:2015 internal auditor training.

Responsibilities

• Ensure effective problem-solving techniques are applied to customer complaints and escalations.
• Report on customer quality activities and KPI reporting.
• Support continuous improvement activity to prevent repeat issues and meet customer requirements.
• Lead and arrange internal and external product and process audits; feedback the voice of the customer.
• Line management responsibility: motivate, coach and develop team members.

Skills

Customer-facing quality

Problem-solving

Quality Management System

ISO 9001 knowledge

Leadership / Line management

Stakeholder coordination

Internal auditor training

Tools

8D

Six Sigma

Lean Manufacturing

Job description

We are looking for a Customer Quality Engineer to join our Quality team at our Head Office in Inchinnan. This is a key role within the business, acting as the focal point for customer complaints, technical escalations and customer returns across Peak’s global network.

Working collaboratively with teams across the business, you will help ensure customer concerns are managed effectively, root causes are understood, and corrective actions are implemented to support continuous improvement and customer satisfaction.

What you’ll be doing

As Customer Quality Engineer, you will be responsible for ensuring effective problem-solving techniques are applied to customer complaints and technical escalations. You will also report on customer quality activities and ensure accurate and timely KPI reporting.

You will support continuous improvement activity across the business, helping to prevent repeat issues and ensuring customer requirements are met in an effective and cost-conscious way.

You will also lead and arrange internal and external product and process compliance audits, capture and feed back the voice of the customer, and ensure customer returns are managed efficiently and effectively.

In addition, this role includes line management responsibility, where you will motivate and encourage your team, support appraisal input, and help develop the skills and capabilities of team members.

What we’re looking for

We are looking for someone with relevant experience in a customer-facing quality role, with excellent problem-solving skills and experience leading or supporting a Quality Management System.

You should have experience and working knowledge of ISO 9001, along with knowledge and use of common quality tools and continuous improvement methods, including 8D, Six Sigma and Lean Manufacturing.

Previous line management experience is essential, with a proven track record of leading, coaching and developing teams to achieve both individual and business objectives

You will be organised, detail-focused and confident working with a range of stakeholders, acting as a key liaison between technical, design and operations teams. Ideally, you will also be a trained ISO 9001:2015 internal auditor.

Key skills and experience

• Experience in a customer-facing quality role.
• Strong problem-solving skills
• Experience supporting or leading Quality Management Systems.
• Working knowledge of ISO 9001.
• Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
• Excellent organisational skills and attention to detail
• Strong interpersonal skills with the ability to work across technical, design and operations teams.
• ISO 9001:2015 internal auditor training

Our values

Put Customer First, keep customer needs at the heart of every decision and action

Be Innovative, always curious and open to new ideas and better ways of doing things

Stay Agile, be responsive and make timely, considered and well-informed decisions taking accountability for the outcomes

Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job

Show Pride & Passion, be proud about what we do and enjoy our work

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.