Customer Quality Engineer

Oho Group Ltd; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A manufacturing company in the United Kingdom is seeking a Customer Quality Engineer to be the primary quality interface for a portfolio of customers in a structured, high-volume environment. This role involves managing customer quality issues throughout the lifecycle, leading cross-functional initiatives, and ensuring effective resolution through data-driven approaches. Ideal candidates will possess an engineering degree, 2–5+ years in quality engineering, and strong problem-solving skills. Proficiency in MS Office is essential, with Power BI experience being advantageous.

Qualifications

• 2–5+ years in Customer Quality, Quality Engineering, or Manufacturing Quality.
• Experience in a structured manufacturing environment.
• Confident communication and ability to influence without direct authority.

Responsibilities

• Act as the primary quality contact for assigned customers.
• Own the full customer complaint lifecycle.
• Lead containment, investigation, and corrective actions using structured tools.

Skills

Problem-solving capability

Customer communication

Data-driven organization

Education

Engineering degree or equivalent

Tools

MS Office

Power BI

Job description

An established manufacturing organisation is seeking a Customer Quality Engineer to act as the primary quality interface for a portfolio of customers in a structured, high-volume environment.

This role owns customer quality issues end-to-end - from initial notification through containment, root cause analysis, corrective action, and formal closure.

You’ll lead customer communication, drive cross-functional actions internally, and ensure robust, evidence-based resolution of issues.

Key Responsibilities

• Act as the primary quality contact for assigned customers.
• Own the full customer complaint lifecycle, ensuring clear communication and timely closure.
• Lead containment, investigation, and corrective actions using structured problem-solving tools (5 Whys, Fishbone, Pareto, 8D).
• Prepare and present professional 8D reports and verify corrective action effectiveness.
• Maintain customer quality KPIs and quality cost tracking to support prioritisation.
• Work closely with Manufacturing, Engineering, Supply Chain, and suppliers to resolve issues.
• Support supplier-related quality topics, audits, risk reviews, and process or product changes.
• Coach and support junior quality engineers where required.

Experience & Skills

• Engineering degree or equivalent practical experience.
• 2–5+ years in Customer Quality, Quality Engineering, or Manufacturing Quality within a structured manufacturing environment.
• Strong problem-solving capability and confident customer communication.
• Highly organised, data-driven, and comfortable influencing without direct authority.
• Proficient in MS Office; Power BI experience is advantageous.