Customer Quality Lead - End-to-End Issue Resolution

Oho Group Ltd; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A manufacturing company in the United Kingdom is seeking a Customer Quality Engineer to be the primary quality interface for a portfolio of customers in a structured, high-volume environment. This role involves managing customer quality issues throughout the lifecycle, leading cross-functional initiatives, and ensuring effective resolution through data-driven approaches. Ideal candidates will possess an engineering degree, 2–5+ years in quality engineering, and strong problem-solving skills. Proficiency in MS Office is essential, with Power BI experience being advantageous.

Qualifications

• 2–5+ years in Customer Quality, Quality Engineering, or Manufacturing Quality.
• Experience in a structured manufacturing environment.
• Confident communication and ability to influence without direct authority.

Responsibilities

• Act as the primary quality contact for assigned customers.
• Own the full customer complaint lifecycle.
• Lead containment, investigation, and corrective actions using structured tools.

Skills

Problem-solving capability

Customer communication

Data-driven organization

Education

Engineering degree or equivalent

Tools

MS Office

Power BI

Job description

A manufacturing company in the United Kingdom is seeking a Customer Quality Engineer to be the primary quality interface for a portfolio of customers in a structured, high-volume environment. This role involves managing customer quality issues throughout the lifecycle, leading cross-functional initiatives, and ensuring effective resolution through data-driven approaches. Ideal candidates will possess an engineering degree, 2–5+ years in quality engineering, and strong problem-solving skills. Proficiency in MS Office is essential, with Power BI experience being advantageous.