Customer Quality Engineer

Peak Scientific, Inc.; Erskine; On-site; GBP 45,000 - 60,000; Full time

Job summary

Peak Scientific is seeking a Customer Quality Engineer to join our Head Office in Inchinnan. You will be the focal point for customer complaints, technical escalations and returns across Peak’s global network, driving effective problem solving and KPI reporting.

You will support continuous improvement and lead internal/external audits to ensure customer requirements are met in a cost-conscious way, including line management responsibilities to develop the team.

Qualifications

• Experience in a customer-facing quality role with strong problem-solving skills.
• Previous line management experience.
• Experience with quality management systems (ISO 9001).
• Knowledge of quality tools such as 8D, Six Sigma and Lean Manufacturing.
• Organised, detail-focused and able to liaise between technical, design and operations teams.

Responsibilities

• Ensure effective problem-solving for customer complaints and escalations.
• Report on customer quality activities and KPI performance.
• Lead or support audits of product and process compliance.
• Drive continuous improvement to prevent repeat issues and meet requirements.
• Provide line management and development for team members.

Skills

Customer-facing quality

People management

ISO 9001

Problem solving

8D

Six Sigma

Lean Manufacturing

Cross-functional collaboration

Attention to detail

ISO 9001 auditor training

Job description

Customer Quality Engineer

Location: Inchinnan, Head Office

About the role

We are looking for a Customer Quality Engineer to join our Quality team at our Head Office in Inchinnan. This is a key role within the business, acting as the focal point for customer complaints, technical escalations and customer returns across Peak’s global network.

Working collaboratively with teams across the business, you will help ensure customer concerns are managed effectively, root causes are understood, and corrective actions are implemented to support continuous improvement and customer satisfaction.

What you’ll be doing

As Customer Quality Engineer, you will be responsible for ensuring effective problem‑solving techniques are applied to customer complaints and technical escalations. You will also report on customer quality activities and ensure accurate and timely KPI reporting.

You will support continuous improvement activity across the business, helping to prevent repeat issues and ensuring customer requirements are met in an effective and cost‑conscious way.

You will also lead and arrange internal and external product and process compliance audits, capture and feed back the voice of the customer, and ensure customer returns are managed efficiently and effectively.

In addition, this role includes line management responsibility, where you will motivate and encourage your team, support appraisal input, and help develop the skills and capabilities of team members.

What we’re looking for

We are looking for someone with relevant experience in a customer‑facing quality role, with excellent problem‑solving skills and experience leading or supporting a Quality Management System.

You should have experience and working knowledge of ISO 9001, along with knowledge and use of common quality tools and continuous improvement methods, including 8D, Six Sigma and Lean Manufacturing.

Previous line management experience is essential, with a proven track record of leading, coaching and developing teams to achieve both individual and business objectives.

You will be organised, detail‑focused and confident working with a range of stakeholders, acting as a key liaison between technical, design and operations teams.

Ideally, you will also be a trained ISO 9001:2015 internal auditor.

Key skills and experience

• Experience in a customer‑facing quality role.
• Strong problem‑solving skills.
• People Management experience.
• Experience supporting or leading Quality Management Systems.
• Working knowledge of ISO 9001.
• Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
• Excellent organisational skills and attention to detail.
• Strong interpersonal skills with the ability to work across technical, design and operations teams.
• ISO 9001:2015 internal auditor training.

Our values

• Put Customer First, keep customer needs at the heart of every decision and action.
• Be Innovative, always curious and open to new ideas and better ways of doing things.
• Stay Agile, be responsive and make timely, considered and well‑informed decisions taking accountability for the outcomes.
• Always Respectful, kind and supportive, always look for the best in each other and strive to help one another do a better job.
• Show Pride & Passion, be proud about what we do and enjoy our work.

Peak Scientific is an equal opportunity employer and does not discriminate on the basis of race, color, religion or creed, national or ethnic origin, gender, sexual orientation, genetic background, age, disability, military service, or any category protected under applicable law in its hiring, employment or other programs and activities.