Customer Quality Engineer & Team Lead - Improvement

Peak Scientific; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

Peak Scientific is seeking a Customer Quality Engineer at our Head Office in Inchinnan to act as the focal point for customer complaints, technical escalations and product returns across our global network.

You will collaborate with cross-functional teams to drive effective problem-solving, ensure timely KPI reporting, and lead internal audits to support continuous improvement and customer satisfaction. Line management responsibility is included.

Qualifications

• Experience in a customer-facing quality role.
• Proven problem-solving skills.
• Experience supporting or leading Quality Management Systems.
• Working knowledge of ISO 9001.
• Knowledge of quality and continuous improvement tools such as 8D, Six Sigma and Lean Manufacturing.
• Excellent organisational skills and attention to detail.
• ISO 9001:2015 internal auditor training.

Responsibilities

• Ensure effective problem-solving techniques are applied to customer complaints and escalations.
• Report on customer quality activities and KPI reporting.
• Support continuous improvement activity to prevent repeat issues and meet customer requirements.
• Lead and arrange internal and external product and process audits; feedback the voice of the customer.
• Line management responsibility: motivate, coach and develop team members.

Skills

Customer-facing quality

Problem-solving

Quality Management System

ISO 9001 knowledge

Leadership / Line management

Stakeholder coordination

Internal auditor training

Tools

8D

Six Sigma

Lean Manufacturing

Job description

Peak Scientific is seeking a Customer Quality Engineer at our Head Office in Inchinnan to act as the focal point for customer complaints, technical escalations and product returns across our global network.

You will collaborate with cross-functional teams to drive effective problem-solving, ensure timely KPI reporting, and lead internal audits to support continuous improvement and customer satisfaction. Line management responsibility is included.