Customer Quality Engineer - Root Cause Leader

ASC Connections; Wolverhampton; On-site; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Flexible working hours

Company pension scheme

Career progression

Job summary

ASC Connections Ltd is recruiting a Quality Engineer for a well-established specialist manufacturer supplying diverse engineering sectors.

This hands-on role focuses on customer quality, root cause analysis and continuous improvement, rather than inspection. You will lead customer investigations, implement permanent corrective actions and support PPAP, APQP, FMEA, SPC and MSA within an IATF 16949 framework.

Qualifications

• Experience as Quality Engineer in automotive manufacturing.
• Customer quality experience, including leading investigations and producing customer-facing 8D reports.
• Strong Root Cause Analysis and structured problem-solving skills.
• Knowledge of Automotive Core Tools including PPAP, APQP, FMEA, SPC and MSA.
• Experience working within an IATF 16949 environment.
• Confident customer-facing communication skills with a proactive and methodical approach to problem solving.

Responsibilities

• Leading customer complaint investigations and producing robust customer-facing 8D reports.
• Conducting structured Root Cause Analysis and implementing and verifying corrective actions.
• Supporting PPAP and APQP activities while maintaining FMEAs and Control Plans.
• Analysing quality data to identify recurring issues and improvement opportunities.
• Working closely with Operations and Technical teams to improve process capability and reduce defects.
• Supporting customer visits, internal audits, non-conformance investigations and continuous improvement projects.

Skills

Root Cause Analysis

Structured problem-solving

Customer-facing communication

Continuous Improvement

Quality investigations

Tools

PPAP

APQP

FMEA

SPC

MSA

IATF 16949

Job description

ASC Connections Ltd is recruiting a Quality Engineer for a well-established specialist manufacturer supplying diverse engineering sectors.

This hands-on role focuses on customer quality, root cause analysis and continuous improvement, rather than inspection. You will lead customer investigations, implement permanent corrective actions and support PPAP, APQP, FMEA, SPC and MSA within an IATF 16949 framework.