Quality Support Engineer: Root Cause & CI Specialist

Irwin & Colton; Cheltenham; On-site; GBP 30,000 - 34,000; Full time

Job summary

Irwin & Colton in Cheltenham is seeking a Quality Support Engineer to maintain high quality standards within a manufacturing environment. This role collaborates with production, engineering and supply chain teams to identify issues and implement lasting improvements.

You will help reduce cost of quality and defects through root cause analysis, corrective actions and audits, while supporting customer returns and dimensional reporting. A hands-on, problem-solving mindset is essential for success.

Qualifications

• Proven experience in a manufacturing or engineering environment supporting quality functions.
• Strong knowledge of quality methodologies such as root cause analysis (8D, 5 Whys).
• Competence in metrology and use of precision measurement tools.
• Proficiency in Microsoft Office, with experience in ERP systems advantageous.

Responsibilities

• Support and uphold quality systems to ensure compliance with internal and customer standards
• Assist with root cause investigations and implement corrective actions to prevent recurrence
• Conduct audits, inspections, and process validations to ensure product and process integrity
• Collaborate with production, engineering, and supply chain teams on quality concerns
• Drive continuous improvement initiatives through training and awareness activities

Skills

Root cause analysis

Metrology

Microsoft Office

Tools

ERP systems

Job description

Irwin & Colton in Cheltenham is seeking a Quality Support Engineer to maintain high quality standards within a manufacturing environment. This role collaborates with production, engineering and supply chain teams to identify issues and implement lasting improvements.

You will help reduce cost of quality and defects through root cause analysis, corrective actions and audits, while supporting customer returns and dimensional reporting. A hands-on, problem-solving mindset is essential for success.