Quality Engineering Manager - Customer & Operations Lead

Scientific Safety Alliance, an Inc. 5000 Company; Dorchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Ownership in growing business

Work with engineering and leadership

Clear growth path

Impactful role in integration phase

Competitive benefits

Job summary

Scientific Safety Alliance is seeking a Quality Engineering Manager in Bridport, UK. You will oversee customer coordination, document control, and quality-driven processes across operations. The role emphasizes high visibility and ownership in a regulated engineering environment.

You will lead cross-functional teams, review procedures, and drive continuous improvements while ensuring compliance with standards and safe, reliable service delivery.

Qualifications

• Experience in customer success, service coordination, operations, or similar roles.
• Background in an engineering/manufacturing/regulatory environment where documentation accuracy is critical.
• Ability to review, interpret, and maintain process documentation, SOPs, or work instructions.
• Familiarity with quality, compliance, and audit-driven environments.
• Demonstrated ability to lead projects and coordinate across functions, or take ownership of critical tasks.

Responsibilities

• Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service.
• Review paperwork, documentation, and outputs to maintain consistency and quality.
• Support compliance activities by maintaining procedures aligned with standards.
• Partner with engineering and office staff to organize priorities and keep operations running smoothly.
• Identify and implement process improvements for a more efficient operating model.
• Assist with business integration and stabilize workflows during transition.
• Communicate cross-functionally to align customer expectations and deliverables.

Skills

Customer success

Operations management

Documentation

Quality/compliance

Leadership

Cross-functional coordination

Lean / continuous improvement

Organization

Communication

Project management

Education

Bachelor's degree in Engineering / related field

Job description

Scientific Safety Alliance is seeking a Quality Engineering Manager in Bridport, UK. You will oversee customer coordination, document control, and quality-driven processes across operations. The role emphasizes high visibility and ownership in a regulated engineering environment.

You will lead cross-functional teams, review procedures, and drive continuous improvements while ensuring compliance with standards and safe, reliable service delivery.