Customer Quality Engineer - Electronics

Bluegate Consulting; Oldham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global semiconductor organization is urgently seeking a Customer Quality Engineer to join their Oldham-based team. This is a remarkable opportunity for an experienced individual with an electronics background, passionate about problem-solving and customer satisfaction. The role involves managing customer claims from start to finish, ensuring timely resolutions, and maintaining clear communication with customers. The ideal candidate will collaborate with cross-functional teams to identify root causes and implement corrective actions, driving continuous improvement in customer support.

Qualifications

• Experienced in handling customer claims and managing customer communications.
• Technically minded with a strong problem-solving ability.
• Passionate about customer satisfaction and continuous improvement.

Responsibilities

• Handle customer claims from receipt to closure.
• Ensure claims are resolved effectively and on time.
• Work with colleagues to identify root causes and implement corrective actions.

Job description

Overview

Bluegate are urgently seeking a Customer Quality Engineer with an electronics background to join our Oldham-based client. You would be joining a global organisation within the semiconductor and automotive industry. This is an excellent opportunity for an experienced, technically minded professional who is passionate about customer satisfaction, problem solving and continuous improvement.

The Role

As a key member of the Quality and Customer Support function, you will be responsible for managing customer claims from start to finish, ensuring timely resolution and maintaining outstanding customer communication throughout. Your responsibilities will include :

• Handling customer claims from receipt to closure, including initial analysis where required
• Ensuring all claims are resolved effectively and on time, implementing necessary containment actions to safeguard the customer
• Working with colleagues at all levels and across global manufacturing locations to identify root causes and drive corrective actions