Customer Platforms- Senior Manager

WeAreTechWomen; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global consulting firm seeks a Senior Manager for Customer Platforms to lead teams in delivering transformation projects. The position requires hands-on experience with AWS, Google CES, and customer engagement platforms. Responsibilities include collaborating with clients to understand business needs, driving implementation of technological solutions, and influencing strategic direction across multiple projects. The role offers a competitive salary and an environment that fosters innovation and inclusion.

Benefits

Competitive base salary

Annual performance bonus

30 days of annual leave

Qualifications

• Proven implementation experience with customer engagement platforms.
• Ability to shape and influence strategic direction.
• Strong grasp of customer engagement tools and AI.

Responsibilities

• Lead a team to understand client business needs.
• Develop vision for transformation projects.
• Collaborate with stakeholders to ensure alignment.

Skills

Hands-on experience with AWS

Analytical skills

Agile experience using Scrum or Kanban

Strong communication skills

Experience in Service Technology

Education

Relevant certifications from AWS or similar

Tools

AWS

Google CES

Microsoft Dynamics 365

Job description

Customer Platforms - Senior Manager

Accenture is a leading global professional services company, providing a broad range of services in customer, strategy and consulting, technology and operations, with digital capabilities across all of these services. Accenture’s thought leadership and culture of innovation apply industry expertise and next‑generation technology to each business challenge.

Overview

Song Service is part of the Song business and partners with clients across Financial Services, Health & Public Sector and Communications, Media & Technology. The practice helps clients define, plan and deliver changes that impact end customers and the front‑office.

Responsibilities

• Lead a team to collaborate with clients and understand their business needs and requirements.
• Develop a vision and business cases for transformation projects, highlighting the strategic value of Microsoft technologies.
• Design and implement AWS, Google CES, Genesys CX Cloud, MSFT and Sierra solutions; explain target state architecture and functionality.
• Plan and drive the implementation of solutions, managing timelines, resources and reporting.
• Collaborate across the business to share knowledge and improve platform capability.
• Demonstrate deep understanding of enterprise technology platforms and guide teams on optimal solution design.
• Shape and influence strategic direction across multiple transformation programs, ensuring alignment with client goals and Accenture’s innovation agenda.
• Mentor and develop future leaders, fostering a culture of continuous improvement, inclusion and high performance.
• Re‑invent the customer ecosystem as products and services spread across organisations.
• Create and maintain a customer‑first mindset through journey redesign and personalised interactions.
• Leverage cloud‑based customer platform integrations (e.g., Microsoft Dynamics, Salesforce, AWS).
• Stay current with emerging trends such as GenAI and human‑centred design.
• Use entrepreneurial skills to grow the practice and set strategic direction.

Qualifications

• Hands‑on experience with AWS, Genesys Cloud CX, Google CES, MSFT Dynamics 365 or Sierra; proven implementation experience.
• Strong analytical skills for translating business and technical requirements into innovative solutions.
• Experience articulating solution value and creating business cases.
• Design technical or customer journey solutions utilizing hyperscalers.
• Experience in agile environments using Scrum or Kanban.
• Strong communication, collaboration and senior stakeholder management skills.
• Relevant certifications from one of the above platforms.
• Extensive experience in Service Technology, CCaaS or CRM integration.
• Hands‑on experience with Google CES, Co‑pilot Studio and building Agentic agents.
• Strong grasp of customer engagement platforms, CRM, CaaS, Chat or AI.
• Experience implementing and delivering hands‑on projects.
• Ability to assess the impact of transformations on operating models.
• Demonstrated ability to build conversational AI demos on supported platforms.

Benefits

• Competitive base salary, annual performance bonus, equity opportunities and health & wellbeing benefits.
• 30 days of annual leave plus 3 extra volunteering days per year.
• Family‑friendly and flexible work policies.
• Attractive pension plan with financial wellbeing support.
• Private healthcare insurance and mental wellbeing support.
• Employee Assistance Program, career development and counselling.
• Generous parental leave offerings.

Locations

• London
• Manchester
• Edinburgh

Equal Employment Opportunity Statement

Accenture is an equal opportunities employer and encourages applications from all sections of society. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well‑being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.