Customer Operations Technician

Nottinghamshire Police; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local police force in Nottingham is seeking a Police Emergency Call Handler to serve as the first point of contact for both emergency and non-emergency calls. This critical role requires calmness, clear communication, and strong teamwork abilities. Candidates should possess good decision-making and stress management skills, along with a minimum typing speed of 30 wpm. This position offers shift-based work, including nights and weekends, with allowances for such shifts.

Benefits

Shift allowances

Training courses

Qualifications

• Clear communication with empathy.
• Ability to make sound decisions under pressure.
• Effective teamwork skills.
• Stress management capabilities.

Responsibilities

• First point of contact for emergency and non-emergency calls.
• Provide calm and clear support in various situations.
• Use computer systems while handling multiple tasks.

Skills

Communication skills

Decision making

Stress management

Typing speed (minimum 30 wpm)

Spelling and grammar

Telephone and data-entry skills

Job description

Police Emergency Call Handler

Our client is recruiting Police Emergency Call Handlers to join their Contact Management team. This is a critical role where you will be the first point of contact for emergency (999) and non-emergency (101) callers, providing calm, clear and efficient support to people in a wide range of situations. Initial training courses are expected to begin from March 2026, with additional intakes later in the year (dates may vary depending on operational needs).

Responsibilities

• Communicate clearly, professionally and with empathy
• Stay calm and make sound decisions under pressure
• Work effectively within a team
• Manage stress in challenging situations
• Use computer systems confidently while handling multiple tasks

This is a 24/7, 365-day shift-based role, including nights and weekends. Allowances are paid for shift and weekend work.

Qualifications

• Communication skills
• Decision making / problem solving
• Stress management (self)
• Typing speed (minimum 30 wpm)
• Spelling and grammar
• Telephone and data‑entry skills

Nottinghamshire Police staff at risk: please submit the at-risk pro-forma.

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Equality, Diversity and Inclusion

Our client is committed to fair and inclusive recruitment and welcomes applications from all individuals with the skills and values to serve the community. They aim to build a workforce that reflects the people they support and ensure all candidates receive equal opportunities throughout the process. Support, reasonable adjustments and tailored assistance will be offered where needed.

About the Organisation

Our client provides policing services across Nottinghamshire, supported by over 4,200 officers and staff, alongside volunteers and community partners. With a strong wellbeing programme, dedicated support networks, and a culture rooted in fairness and respect, they aim to empower people to make a positive impact on local communities.