Customer Operations Coordinator: Service & Scheduling

Team Jobs - Commercial; Bournemouth; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

33 days leave incl Bank Holidays

Company pension

Company sick pay

Career development and progression

Employee referral programme

Performance related salary reviews

Company events and team socials

Free flu jabs

Eye care vouchers

Monday to Friday working

Modern office environment

Job summary

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth. You will be the main point of contact for customers, ensuring a first class service from enquiry through to resolution.

With two years' experience in customer service or operations, you will liaise with customers, engineers and internal teams to coordinate appointments and resolve issues while maintaining clear communication throughout the process.

Qualifications

• At least two years' experience within a customer service, customer support or operations role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Deliver a professional and friendly customer experience.
• Coordinate appointments and schedule engineers where required.
• Manage customer cases from enquiry through to resolution.
• Keep customers updated throughout the process.
• Liaise with internal departments to resolve queries efficiently.
• Support customers with technical and operational enquiries.
• Build strong relationships with customers and contractors.
• Maintain accurate records using the company's CRM system.

Skills

Communication skills

Telephone skills

Organisational skills

Proactive problem solving

Team player

Tools

CRM systems

MS Office

Job description

TeamJobs are recruiting for a Customer Service Executive to join a well established and growing business based in Bournemouth. You will be the main point of contact for customers, ensuring a first class service from enquiry through to resolution.

With two years' experience in customer service or operations, you will liaise with customers, engineers and internal teams to coordinate appointments and resolve issues while maintaining clear communication throughout the process.