Service Coordinator: Customer Care & Scheduling Pro

Pandigroup; Havant; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Health and well-being benefits

Private pension scheme

25 days holiday + bank holidays

Free tea and coffee

Free secure parking

Company social events

Job summary

Pandigroup in Havant seeks a Service Coordinator to be the friendly, proactive voice of our service desk, supporting customers and engineers while keeping operations smooth.

You’ll coordinate scheduling, manage contracts, and produce precise reports in a fast-paced team. The role offers full-time hours, career growth, and a collaborative environment that values reliability and service excellence.

Qualifications

• Experience in administration, coordination, or customer service within a fast-paced environment.
• Strong relationship-building skills and proactive communication.
• Excellent organisation, attention to detail, and ability to juggle multiple priorities.
• Confident using CRM systems and managing documentation.

Responsibilities

• Managing a portfolio of clients as their dedicated Service Coordinator.
• Handling high volumes of calls, emails, and scheduling requests with professionalism and pace.
• Forecasting engineer requirements and managing service contracts with precision.
• Producing accurate reports and keeping our CRM up to date.
• Supporting the wider service team with documentation, parts ordering, and admin tasks.
• Ensuring engineers have everything they need, from job details to access instructions.

Skills

Customer service

Administration

Coordination

Communication

Time management

Tools

CRM systems

Reporting

Job description

Pandigroup in Havant seeks a Service Coordinator to be the friendly, proactive voice of our service desk, supporting customers and engineers while keeping operations smooth.

You’ll coordinate scheduling, manage contracts, and produce precise reports in a fast-paced team. The role offers full-time hours, career growth, and a collaborative environment that values reliability and service excellence.