Operations Assistant | Scheduling & Admin for Growth

Team Jobs - Commercial; Ringwood; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Free on-site parking

Career development opportunities

Friendly working environment

Job summary

TeamJobs is seeking an organised Operations Assistant to join the busy Head Office team. You will be the first contact for customer inquiries, log and coordinate maintenance jobs, and support scheduling of regional engineers.

The role requires strong admin and communication skills and offers a clear path for progression. Based in Ringwood with relocation to Westbourne, Bournemouth later this year, the role is full-time and salary is £32,000 - £35,000 DOE.

Qualifications

• 1-2+ years' experience within administration, customer service, operations or logistics.
• Strong telephone and email communication skills.
• Excellent organisation and time-management skills.
• Confidence managing multiple tasks and changing priorities.
• Good Microsoft Office skills, including Word, Excel and Outlook.
• Experience using CRM, scheduling or job-management systems.
• Experience within property maintenance, facilities, construction, engineering or another field-service environment would be particularly beneficial, but isn't essential.

Responsibilities

• Acting as a first point of contact for customer enquiries by telephone and email.
• Logging, tracking and coordinating reactive and planned maintenance jobs.
• Supporting the scheduling and planning of regional field engineers.
• Keeping job records, client notes and operational information accurate and up to date.
• Processing completed jobs and supporting invoicing administration.
• Managing relevant compliance and operational documentation.
• Liaising between customers, office teams and field engineers to provide updates.
• Supporting wider administrative tasks across the business.
• Helping resolve day-to-day operational issues and ensuring jobs progress efficiently.

Skills

Customer service

Administration

Operations

Logistics

MS Office

CRM systems

Scheduling

Time management

Tools

Word

Excel

Outlook

CRM

Scheduling systems

Job management systems

Job description

TeamJobs is seeking an organised Operations Assistant to join the busy Head Office team. You will be the first contact for customer inquiries, log and coordinate maintenance jobs, and support scheduling of regional engineers.

The role requires strong admin and communication skills and offers a clear path for progression. Based in Ringwood with relocation to Westbourne, Bournemouth later this year, the role is full-time and salary is £32,000 - £35,000 DOE.