Client Success & Sales Support Specialist

Confidential; England; On-site; GBP 23,000 - 32,000; Full time

Job summary

Confidential is recruiting for a Client Support Executive on a permanent basis. The role focuses on delivering excellent customer service, coordinating appointments, handling orders and supporting sales activities in a busy environment.

You will work closely with client relations and growth teams to maintain strong customer relationships, manage diaries, respond to inquiries and assist with quotations and orders. A proactive, team-oriented approach is essential.

Qualifications

• Experience in customer service, sales support or administrative roles is required.
• A proactive, detail-oriented approach with strong communication skills.
• Ability to manage a varied workload and work well in a team.

Responsibilities

• Coordinate customer and prospective client appointments, meetings and diaries.
• Provide professional support by telephone, email and online customer contact.
• Respond to enquiries and resolve queries to ensure a positive experience.
• Support the sales process by following up on quotations and opportunities.
• Process sales orders and raise purchase orders with suppliers.
• Obtain supplier quotations and prepare customer quotations for review.
• Maintain accurate customer records and order management systems.
• Monitor orders and customer queries with up-to-date information.
• Provide admin support to the Client Relations Manager, including diary management.
• Arrange travel and itineraries when required.
• Assist with cross-selling opportunities and sales targets.

Skills

Customer service

Sales support

Administrative

Tools

Microsoft Office

CRM

ERP systems

Job description

Confidential is recruiting for a Client Support Executive on a permanent basis. The role focuses on delivering excellent customer service, coordinating appointments, handling orders and supporting sales activities in a busy environment.

You will work closely with client relations and growth teams to maintain strong customer relationships, manage diaries, respond to inquiries and assist with quotations and orders. A proactive, team-oriented approach is essential.