Customer Onboarding Engineer: Launch & Enable AI Platforms

CloudFactory; Reading; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Market competitive salary

Quarterly variable compensation

Comprehensive medical cover

Personal development opportunities

Team building events

Job summary

A leading tech firm in Reading is looking for a Customer Onboarding Engineer to facilitate smooth onboarding of clients, ensuring they configure workflows and connect data effortlessly. The ideal candidate will have experience in Technical Support and strong skills in API usage, scripting, and cloud technologies. You will conduct client workshops, provide technical training, and act as a champion for client success. Join us to help transform data into meaningful solutions that impact lives positively.

Qualifications

• 2-4 years of experience in Technical Support or Customer Success Engineering.
• Proven track record of onboarding customers to SaaS platforms.
• Experience working with cross-functional teams required.

Responsibilities

• Run customer workshops to identify pain points.
• Execute technical setups for new client accounts.
• Connect client data sources to the CloudFactory Platform.
• Run technical training sessions for client teams.
• Serve as the first line of technical support.
• Document onboarding friction points for internal improvement.

Skills

API Proficiency

Scripting (Python/Bash)

Cloud Literacy

Identity Management

Data Formats expertise

Computer Vision & ML Exposure

Root Cause Analysis

Documentation skills

Client Empathy

Education

Bachelor's degree in Computer Science or related field

Tools

Postman

AWS S3

Google Cloud Storage

SQL/NoSQL

Job description

A leading tech firm in Reading is looking for a Customer Onboarding Engineer to facilitate smooth onboarding of clients, ensuring they configure workflows and connect data effortlessly. The ideal candidate will have experience in Technical Support and strong skills in API usage, scripting, and cloud technologies. You will conduct client workshops, provide technical training, and act as a champion for client success. Join us to help transform data into meaningful solutions that impact lives positively.