Lead AI-Driven Customer Success Manager

trg.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

trg. in London is building an AI-first Customer Success function and seeks a Lead CS Manager or CS Manager to own end-to-end onboarding, drive adoption, and identify expansion opportunities.

You will connect the product to customers’ existing systems via APIs, CRMs and email platforms, and work closely with Product and Engineering. The roles require technically minded professionals with experience in B2B SaaS onboarding, small teams, and a commercial focus on retention and expansion.

Qualifications

• Led technically complex B2B SaaS onboardings with multiple integrations.
• Background in CS, implementation, integration or solutions engineering.
• Comfortable with APIs and how systems talk to each other.
• Experience in small teams (CS function under 10).
• Commercially minded: adoption, retention and expansion.
• Lead experience: around 2 years.
• Hands-on AI workflows or automations is a big plus.
• Strong academic background.

Responsibilities

• Own onboarding end to end and turn pilots into paying accounts.
• Drive adoption and spot expansion opportunities.
• Connect product to customers' phone systems, CRMs and email platforms.
• Scope and run integrations; troubleshoot issues with Product and Engineering.
• Write the CS playbook and line-manage the team.
• Use AI and automation to build scalable processes.
• Manage a portfolio of accounts and help shape CS as it grows.
• Lead technically complex onboarding without outsourcing.

Skills

Customer Success

Implementation

Integration

APIs

Automation

AI workflows

Leadership

Tech-savvy

Tools

CRM systems

Job description

trg. in London is building an AI-first Customer Success function and seeks a Lead CS Manager or CS Manager to own end-to-end onboarding, drive adoption, and identify expansion opportunities.

You will connect the product to customers’ existing systems via APIs, CRMs and email platforms, and work closely with Product and Engineering. The roles require technically minded professionals with experience in B2B SaaS onboarding, small teams, and a commercial focus on retention and expansion.