Customer Onboarding Lead

Person Centred Software Ltd; Guildford; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

25 days holiday

Contributory pension scheme

Cycle to work scheme

Job summary

A leading SaaS company in Guildford is seeking a Customer Onboarding Manager to lead clients through software implementation and configuration. You will manage onboarding projects, ensuring customers understand and benefit from the product. The ideal candidate has significant SaaS experience, project management skills, and is passionate about customer success. This role offers a salary up to £38,000 plus bonuses, along with generous benefits including holidays and a pension scheme.

Qualifications

• Experience in SaaS onboarding and system implementation.
• Strong project management skills with a track record of successful delivery.
• Excellent communication skills for both technical and non-technical users.

Responsibilities

• Lead the onboarding process and act as primary contact for new customers.
• Work with Sales to scope projects and set onboarding expectations.
• Plan and deliver onboarding sessions to ensure customer confidence.

Skills

SaaS onboarding

Project management

Communication skills

Data migration

System configuration

Job description

A leading SaaS company in Guildford is seeking a Customer Onboarding Manager to lead clients through software implementation and configuration. You will manage onboarding projects, ensuring customers understand and benefit from the product. The ideal candidate has significant SaaS experience, project management skills, and is passionate about customer success. This role offers a salary up to £38,000 plus bonuses, along with generous benefits including holidays and a pension scheme.