Customer Success Manager – AI Agents (SaaS) | Remote

Perlon AI; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Meaningful equity allocation

Private pension & healthcare

Remote-working opportunities

Rapid career progression

Job summary

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Ideal candidates will have a background in customer-facing roles, particularly in SaaS or AI-related fields. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer success. This role requires being onsite at least three days a week for collaboration.

Qualifications

• 2+ years in a customer facing role, ideally Customer Success, Account Management or BD.
• Experience in SaaS / AI / GTM preferred.
• Ability to engage and build trust with senior executives.

Responsibilities

• Manage 50+ accounts with a focus on customer renewals and success.
• Work with CEO and CTO to optimize AI across Customer Success functions.
• Gather feedback and communicate insights for product refinement.

Skills

Customer Success

Account Management

SaaS knowledge

Strong communication

AI interest

Job description

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Ideal candidates will have a background in customer-facing roles, particularly in SaaS or AI-related fields. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer success. This role requires being onsite at least three days a week for collaboration.