Customer Success Manager – AI Agents (SaaS) | Remote

Perlon AI; Greater London; Presencial; GBP 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful equity allocation

Private pension & healthcare

Remote-working opportunities

Rapid career progression

Descripción de la vacante

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Ideal candidates will have a background in customer-facing roles, particularly in SaaS or AI-related fields. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer success. This role requires being onsite at least three days a week for collaboration.

Formación

• 2+ years in a customer facing role, ideally Customer Success, Account Management or BD.
• Experience in SaaS / AI / GTM preferred.
• Ability to engage and build trust with senior executives.

Responsabilidades

• Manage 50+ accounts with a focus on customer renewals and success.
• Work with CEO and CTO to optimize AI across Customer Success functions.
• Gather feedback and communicate insights for product refinement.

Conocimientos

Customer Success

Account Management

SaaS knowledge

Strong communication

AI interest

Descripción del empleo

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Ideal candidates will have a background in customer-facing roles, particularly in SaaS or AI-related fields. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer success. This role requires being onsite at least three days a week for collaboration.