Customer Manager

ASDA; Nottingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading retailer is seeking a Customer Manager to oversee transport operations at their Nottingham location. The successful candidate will be responsible for managing a team, ensuring compliance with service metrics and operational standards. Strong leadership and organizational skills are essential, along with the ability to work in a fast-paced environment. This role offers competitive salary and various employee benefits including discounts and a pension scheme.

Benefits

15% colleague discount

Discretionary company bonus

Enhanced electric car scheme

Free eye test

Discounted services

Flexible pay access

Company pension

24/7 virtual GP

Colleague recognition programme

Qualifications

• Proven track record of delivering results in a fast-paced environment.
• Capacity to work independently and oversee operations.
• Strong coaching and mentoring skills.

Responsibilities

• Manage and motivate your team for operational excellence.
• Ensure compliance with vehicle checks and service metrics.
• Deliver exceptional service meeting customer expectations.

Skills

Leadership

Team motivation

Organizational skills

Effective communication

Job description

Job Title

Customer Manager

Location

Home Shopping - Nottingham

Employment Type

Full time

Contract Type

Permanent

Shift Pattern

Work Shift: Days

Hours per Week

45

Salary

Competitive salary plus benefits

Category

Store Management

Closing Date

25 January 2026

About the Role

As our online operation continues to rapidly grow, we are looking for a Transport Manager to deliver the day-to-day operational standards within transport. You'll manage and motivate your team to deliver the best standards, ensuring we meet our customers' expectations along with a friendly service. You'll need to ensure the operation runs safely and smoothly as well as drive compliance around vehicle checks and our doorstep service metrics, ensuring our colleagues are doing their best to deliver orders on time, and with a smile!

If you're looking for a chance to develop in retail, this could be the role for you! As part of the leadership team, you'll work on a rolling rota, which will include weekends.

About You

As a Transport Manager, you will have a proven track record of delivering results against KRA's. You'll be able to work in a fast-paced environment and be adaptable to change, whilst being passionate about doing the right thing for our customer's by driving quality and adhering to process. You'll be highly organised and a strong planner. At times, you may be solely responsible for the Home Shopping Centre, so you'll need to be confident in overseeing the operation as a whole.

You'll be naturally friendly and want to get stuck in, working with your team to deliver great results. You'll have an enthusiastic approach and be a strong coach, mentor, motivator and role model to the section leaders and colleagues around you, driving performance and working cross-functionally, communicating effectively across all levels.

Apply today

Apply today by completing an online application…

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user

• Discretionary company bonus scheme

• Access to an enhanced electric car scheme

• Free eye test for you and your nominated user

• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover

• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more

• Company pension

• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

• Colleague recognition programme

• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas