Customer Loyalty Advisor - Retention & Upgrades

Johnson Controls, Inc.; Manchester; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Lucrative Bonus

Generous Leave

Holiday Purchase Scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls, Inc. in Manchester is seeking a Customer Retentions Advisor to protect and grow our customer base. You will engage in value-driven conversations to demonstrate the long-term value of our home security solutions, reduce churn, and guide customers to upgraded systems where appropriate.

You'll combine strong communication, negotiation, and data analysis skills to deliver exceptional service, meet retention targets, and contribute to a supportive, high-performing team.

Qualifications

• Experience in customer retention or telesales is required.
• Strong negotiation and communication skills.
• Ability to analyze data and translate insights into strategies.
• Passion for customer advocacy and team development.

Responsibilities

• Retain customers by engaging in value-driven conversations.
• Reduce churn and increase loyalty.
• Drive upgrades to the latest equipment through upsell conversations.
• Meet monthly retention and upgrade targets.

Skills

Customer retention

Negotiation

Communication

Data analysis

CRM experience

Tools

CRM systems

Telesales performance tools

Job description

Johnson Controls, Inc. in Manchester is seeking a Customer Retentions Advisor to protect and grow our customer base. You will engage in value-driven conversations to demonstrate the long-term value of our home security solutions, reduce churn, and guide customers to upgraded systems where appropriate.

You'll combine strong communication, negotiation, and data analysis skills to deliver exceptional service, meet retention targets, and contribute to a supportive, high-performing team.