Customer Technical Advisor

Johnson Controls, Inc.; Manchester; Híbrido; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonus plan

Generous leave: 25 days

Holiday purchase scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Free onsite parking

Dress down Fridays

Descripción de la vacante

Johnson Controls, Inc. is seeking a Support Technician for our ADT team in the UK. This full-time, office-based role (M40) on a day shift, with weekend work, involves fielding security system inquiries, diagnosing faults, and supporting engineers to ensure reliable remote connectivity.

You will interact with residential and commercial customers and deliver high-quality service. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and can explain technical

Formación

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.
• Experience in technical problem-solving.
• Experience providing customer service over the phone.
• Background in customer service.

Responsabilidades

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Conocimientos

Problem solving

Excellent communication

Convey technical info

Technical problem solving

Phone-based customer service

Customer service background

Herramientas

Monitoring software

Programming software

Descripción del empleo

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

You will:

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems
  

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience
  

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service
  

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

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