Technical Support Advisor

Johnson Controls; Manchester; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Bonus plan

25 days annual leave

Holiday purchase scheme

Pension plan (employer match)

Life assurance

Referral scheme

Employee discounts

Career development

Free onsite parking

Dress down Fridays

Zusammenfassung

Johnson Controls is seeking a Support Technician to join the ADT team in Manchester. The role is office-based on a day shift (M40) with weekend work, focusing on diagnosing faults, troubleshooting, and ensuring remote connectivity for alarm systems.

You will support field engineers and customers, using a range of software tools while delivering high-quality service and clear communication in a fast-paced environment.

Qualifikationen

• Experience in diagnosing and resolving technical issues over the phone.
• Ability to explain technical information to non-technical customers.
• Strong communication and listening skills.

Aufgaben

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software to support installations.
• Deliver excellent customer service to residential and commercial customers.
• Handle bespoke and high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Kenntnisse

Problem solving

Communication

Customer service

Jobbeschreibung

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Bonus Plan: Performance-based bonuses to reward your impact
• Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.